Client Solutions Manager - West Coast

ABOUT CAPTIFY
Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world's biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota-without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.
OUR CULTURE AND VALUES
Here at Captify we are proud of our culture - It's contagious. Pass it on.
Step inside any of our global offices and one thing that is blissfully obvious is that while we're putting blood, sweat and tears into disrupting the Search game, we're having a seriously good time doing it. We've travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.
We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify.
We live by our core values

• Building this together
• Give a shit
• Fail fast to succeed faster
• Unlimited potential

Find out more about our culture here: https://careers.captify.co.uk/
OVERVIEW
This highly visible role will support the revenue growth of Captify's clients in West/Central regions and be an integral part of Captify's burgeoning business. You will be responsible for pre- and post-sale client strategy and customer support across Captify's programmatic and managed service solutions.
This role requires a high degree of customer focus, a strong understanding of the programmatic landscape, analytical capabilities, and a self-starting and energetic mentality.
KEY RESPONSIBILITIESWhat you'll be doing:

• Provide proactive, best-in-class customer service and build long-standing partnerships with agency planning and activation teamsOwn, manage, and provide strategic guidance across a book of business for some of the most exciting brands on the planet
• Communicate proactive business solutions to clients on how they can best leverage Captify's search intelligence technology to drive performance, grow revenue, and increase client retention
• Ensure seamless end-to-end campaign excellence - handling tasks such as trafficking tags, QA'ing pixels, delivering regular reporting, leading calls, project managing, constructing and presenting insights reports
• Collaborate with internal stakeholders to formulate long-term strategic account growth plans
• Serve as a programmatic consultant to agency and advertiser clients offering strategic recommendations, best practices, optimization suggestions, and more
• Continuously gather feedback and insights from clients to enhance retention, foster account growth, and support new business wins

REQUIREMENTS
What you need to be successful:

• Possess 3+ years ad agency, ad tech or programmatic experience in a client-facing role, showcasing expertise in DSP & SSP dynamics, CTV, and the programmatic ecosystem
• Demonstrate a proactive and client-centric mindset, dedicated to fulfilling client needs
• Ability to effectively manage multiple projects and deadlines and thrive in a fast-paced environment
• Exhibit exceptional communication skills, both in business writing and interpersonal interactions
• Ability to analyze and interpret data in order to effectively convey insights and narratives to clients through reportable insights and quarterly business reviews
• The ideal candidate is a strategic thinker with a keen interest in advertising/media, consumer insights, and programmatic

COMPENSATION
The annual compensation range for the Client Solutions Manager role in Los Angeles/San Francisco is $90,000 - $110,000.
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
YOU WILL ENJOY

• Enjoy our flexible core working hours and a flexible hybrid working model
• Generous time off to recharge - 22 days of PTO, US National holidays, Winter holiday shut down , and your birthday off
• Medical, dental and vision plans, 100% covered by employer for the employee only cost
• Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
• Giving something back to the community - Give A Day Away for volunteering
• We care about Wellbeing - from mental health resources, CitiBike membership and so much more
• In house talent development service - offering 1:1 sessions from becoming a manager, being a great leader, or working on your own career development
• Capti-parents enhanced leave policies
• Commuter benefits
• 401k plan
• A DEI task force, constantly educating & celebrating diversity
• Happy hours, social events, lunches and company outings
• In office snacks, soft drinks, coffees and teas
• Legendary Summer and End of year parties

EQUAL OPPORTUNITIES
You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don't want you to fit in with our culture, we want you to add to our culture.
For candidates, view our EU HR Candidate Privacy Notice here.
Department Client Strategy Locations LA, San Francisco Remote status Fully Remote