Call Center Representative

Job Summary

We are seeking a passionate, customer-oriented Call Center Representative to join our vibrant team. This role is a perfect blend of sales and service, offering you the chance to make a significant impact on our customers' experiences. You will serve as the first point of contact for AT&T customers, providing product support, resolving issues, and identifying sales opportunities that enhance their service experience.

Key Responsibilities

• Deliver exceptional customer service by responding to all inquiries and issues in a timely and empathetic manner.
• Drive sales through effective communication of the latest AT&T products and services, tailored to meet customer needs.
• Handle both inbound and outbound calls, ensuring high levels of customer satisfaction and sales conversion rates.
• Troubleshoot and resolve device, billing, and service concerns, escalating complex issues when necessary.
• Maintain a deep understanding of AT&T products, services, and promotions to effectively upsell and cross-sell.
• Meet or exceed targeted sales goals and performance metrics.
• Collaborate with team members to share best practices and improve service standards.

Requirements

• High school diploma or equivalent; higher education or certifications in related fields a plus.
• Previous experience in a customer service or sales role, preferably in a Call Center environment.
• Exceptional communication skills, with the ability to engage and persuade customers.
• Strong problem-solving skills and the ability to handle difficult situations with patience and diplomacy.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Flexibility to work in shifts, including weekends and holidays, as needed.

Why Join Us?

• Competitive Salary & Incentives: Attractive base salary with performance-based bonuses and incentives.
• Career Advancement: Opportunities for professional growth and advancement within Alliance Mobile and AT&T.
• Training & Development: Comprehensive training program to set you up for success.
• Benefits: Generous benefits package including health, dental, vision insurance, and retirement plans.
• Work-Life Balance: Flexible scheduling and work model to balance your professional and personal life.
• Culture & Community: Be part of a culture that values diversity, inclusion, and community engagement.