Healthcare Call Center Representative

Healthcare Call Center Representative

• Fully Remote Weekends Off Opportunities for Growth First and Second Shift Available

APS Medical Billing, located in Toledo Ohio, is seeking experienced Call Center Representatives to join our billing team.

Responsibilities

· Manages a high-volume of inbound calls from patients regarding bills, EOBs, payment plans, etc.

· Identifies the caller’s needs and provides solutions.

· Works with dual monitors, phone system and multiple software applications

· Handles each call in a positive, considerate and respectful manner and remains calm under pressure.

Qualifications

· Ability to learn and be successful in a remote training environment

· Call center experience with a passion to help others

· Medical insurance/billing knowledge (preferred)

· Thrives in a fast-paced work environment and motivated to succeed

· Ability to input data accurately and quickly

· Has a dedicated and secure workspace free from distractions during work and training time.

· Abides by HIPAA regulations

Benefits Package includes

• Paid Time Off
• Medical plan
• Health Savings Account
• Alight – Personal Health Care Advisor
• Dental, Vision, Life Insurance, 401K
• Paid holidays
• EAP - Employee Assistance Program

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 3 years (Preferred)
• Medical office: 1 year (Preferred)

Work Location: Remote