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SalaryOverview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for all individuals who have a passion for helping others
Responsibilities:
- Making outbound calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Maintain customer records by updating account information and documenting interactions
- Conduct data entry tasks to ensure accurate record keeping
- Utilize phone etiquette skills to ensure positive customer experiences
- Collaborate with team members to achieve departmental goals and targets
- Handle escalated calls or difficult situations with empathy and professionalism
- Follow up with customers to ensure satisfaction and address any outstanding concerns
Qualifications:
- Previous experience in customer service or Call Center environment preferred
- Excellent communication skills with the ability to effectively communicate with customers of diverse backgrounds
- Strong phone etiquette skills with the ability to remain calm and professional under pressure
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Strong problem-solving skills with the ability to think quickly on your feet
We offer competitive pay rates. If you are looking for a rewarding opportunity to make a difference in people's lives we would love to hear from you. Apply today to join our dedicated team as a Call Center Representative!
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- Referral program
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
