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SalaryJob description
Fusion CX is seeking 60 Customer Service Associates to join our team.
The customer service representative will provide live support to cardholders to answer questions and provide needed services answering cardholder customer service inquiries on their payment card and benefits accounts. These inquiries will include but not be limited to transaction history, card status, balance inquiries, etc. The customer service representative will take appropriate actions on accounts to assist cardholders.
Qualifications:
- Excellent communication and computer navigation skills
- Ability to build rapport with customers.
- Experience working with a mature adult population (65+)
- Ability to effectively translate complex information
- Data Entry Skills
- Ability to forge strong relationships by creating connections through multiple touchpoints
- Excellent problem-solving skills
*Requirements:*
- High School Diploma or equivalent
- Type 40 wpm
- Must pass pre-employment testing
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 year customer service background
- 6 months Call Center experience
Work setting:
- In-person
- Office
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
Location:
Job Type: Full-time
Salary: Up to $14 per hour after Training
Job Type: Full-time
Salary: $14
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Canton, OH: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Salary: $14.00 per hour
Experience level:
- 1 year
- 2 years
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Spindale, NC 28160: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Salary:$14.00 per hour
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Canton, OH 44718: Relocate before starting work (Required)
Work Location: In person
