Call Center Representative

Exciting Opportunity: Join Global Partners Group as a Call Centre Representative in Cleveland, OH!

Are you ready to be part of a dynamic team, delivering exceptional customer service? GP Group, a leading call centre operating seamlessly between the US and the UK, is actively seeking individuals to join our team as Call Centre Representatives in Cleveland, OH.

Why Choose Global Partners Group:

Global Connectivity:

• Be part of a company that operates seamlessly between the US and the UK, contributing to international business success.

Innovative Environment:

• Thrive in an innovative and technology-driven setting where continuous learning opportunities abound.

Diverse Team Culture:

• Join a team that values diversity, collaboration, and individual contributions, fostering a positive workplace.

Career Growth Opportunities:

• GPG is dedicated to the professional development of its employees. Explore opportunities for career advancement.

Key Responsibilities:

• Handle inbound customer inquiries with a focus on delivering exceptional service.
• Provide information about products, services, and troubleshoot customer concerns.
• Document customer interactions accurately and efficiently in our system.
• Collaborate with team members to enhance overall customer satisfaction and call centre performance.

Qualifications:

• Excellent communication and interpersonal skills.
• Problem-solving abilities and a customer-centric mindset.
• Familiarity with customer service software and technology.
• Previous customer service experience is preferred.

How to Apply:

Ready to embark on a rewarding career journey? Send your resume to california@globalpartnersgrp.co.uk

Join GPG in redefining customer service excellence. You'll play a crucial role in creating positive and lasting impressions.

We look forward to welcoming you to our team!

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Cleveland, OH (Required)

Ability to Relocate:

• Cleveland, OH: Relocate before starting work (Required)

Work Location: In person