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Form of workEmbark on a fulfilling journey with us as a Customer Service Representative in our cutting-edge Call Center! We're on the lookout for individuals who thrive in a fast-paced environment, are passionate about delivering exceptional Customer Service, and enjoy tackling challenges head-on. Join our dynamic team and play a pivotal role in assisting customers with their credit card profiles, ensuring their experience is not just satisfactory but truly exceptional.
If you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here!
Position Overview:
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound Call Center environment, you'll handle approximately 75-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality Customer Service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities:
- Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
- Handle an average of 75-100 inbound calls per day
- Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
- Escalate complex scenarios to the 2nd tier level of support for resolution
Qualifications:
- 6+ months of Customer Service experience
- Call center experience -a plus, not required
- Financial services/banking experience -a plus, not required
- Strong communication and active listening skills
- Basic Microsoft Office and email correspondence experience
- Comfortable working in a fast paced, metrics driven environment
Pay:
- $18 /hr
Location:
- In Office - Phoenix, AZ 85027
- HYBRID after training
Schedule:
- Training scheudle - first 90 days:
- Mon - Fri, 8:30am - 5:00pm
- AFTER training: there are early, mid, and late shifts to pick from
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TalentBridge -- Connecting People with Their Purpose
As one of the nation’s leading professional recruiting companies, TalentBridge successfully places thousands of candidates in their dream jobs every year.
At TalentBridge, we’re passionate about connecting people with their purpose, and we go above and beyond to be the trusted partner to the people we serve. We value relationships over transactions – relationships grounded in open communication and honesty. We’re built on collaboration and teamwork — both with internal team members and with each and every candidate we represent. And that goes beyond a vested interest in your professional success, to rooting for your personal success.
We’re not just another staffing company churning and burning our way through candidates. Our seasoned recruiting professionals love what they do – the Charlotte Observer named us a Top Workplace two years running – and they’re great at it!
We know success begins with personal connections, so we work hard every day to get to know the person behind the resume so we can help our candidates find the best job, not just a job.
That’s a fantastic reason to get out of bed every morning, and we’re excited to share it with an expanding team. Will you join us?
Proven Process
We follow a disciplined, proven process to help ensure success in matching high-quality candidates with high-performance companies. It starts with an in-depth understanding of your skills and experience. It continues with a deep dive into your passions which, in turn, help us to find your purpose. It’s a process that goes well beyond your resume – one that values relationships over transactions in order to optimize success in your job search.
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