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Form of workJob Description
BCforward is currently seeking a highly motivated Call Center Agent in Phoenix, AZ 85007
Position Title: Call Center Agent (403)
Location: Phoenix, AZ 85007
Shift Timing: Mon - Friday 40.00 Hours Per Week
Job Description:
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests and inquiries.
This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements, resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
One or more years (minimum of 1 continuous year) working in a high volume Call Center environment.
High school diploma or equivalent.
Associates Degree or higher preferred
This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment during their temporary assignment.
Must have the ability to work flexible hours or schedule as dictated by business needs. Training is 4 weeks in duration from 8am to 5pm. After training, work hours are 8:45 to 5:15pm. This is a fully remote position requiring internet access with sufficient bandwidth to handle applications required for the job duties.
Candidates must live in the Phoenix area and be able to attend 1st day orientation in person.
BCforward is a Global IT and workforce consulting company, leading businesses at moments of transformation, acceleration, and scale. We are leading a new era of global business and workplace culture forward by providing world-class consulting and staffing solutions to customers across the globe. At BCforward, we champion the power of human potential to help companies transform, accelerate, and scale.
