Business Process Analyst

Skills Preferred

• Expert in leading ongoing reviews of Business Processes and supporting the development of optimization strategies • Firm Understanding of Process Improvement Methodologies, Continual Service Improvement (CSI), Total Quality Management (TQM), Business Process Management (BPM) and other relevant methodologies • Ability to performing complex requirements gathering and analyses to map Business Processes to an IT driven solution • Strong skills using Visio to map out Business Processes (evidence required) • Seasoned Power Point and graphic arts projects and materials creator skills • Solid knowledge or certification of ITIL Framework (see education requirements) • Excellent written, verbal, and presentation skills • Adept with communicating across entire organization in a professional manner • Deft at communicating insights and plans to cross-functional team members and management • Strong understanding of Project Management methodologies • Knowledge of Robotic Process Automation (RPA) • Knowledge of KAIZEN and its five core 5 principles 

Experience Required

This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.           

Experience Preferred

• Two years experience within the last three years, acting as a subject matter expert for ITSM/Enterprise Service Management projects • Two years experience within the last three years, developing process mappings for solution implementations • Two years experience within the last three years, of documented experience with evaluating Business Processes, anticipating requirements, uncovering areas for improvement, and developing process improvements flows • Four years experience within the last five years, conducting meetings and presentations to share ideas and findings with a full range of stakeholders, customers, and executive management • Two years experience within the last three years, of demonstrable understanding of Process Improvement (CSI) • Two years experience within the last three years, using Visio to lean out business’ processes (evidence required) • Experience documenting and communicating results in as needed and weekly status reports • Two years experience within the last three years, gathering critical information from various stakeholder meetings and producing effective agendas, minutes, and reports • Two years experience within the last three years, analyzing and evaluating both current and proposed processes • Two years experience within the last three years, translating business requirements into information systems requirements that lead to final product design requirements • Two years experience within the last three years, working at an organization with large, diverse service offerings and understanding of Service Request intake methodologies • At least two years experience with the last three years, of documented experience working with Service Management solutions • Minimum one year of experience with Robotic Process Automation (RPA) • At least one year of experience implementing KAIZEN methodology and its five core 5 principles                  

Education Required

This classification requires the possession of a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.                  

Education Preferred

• Appropriate industry experience and/or certification; or equivalent industry experience can be substituted on a year-to-year basis ** Current Lean Six Sigma Green Belt Certification ** ITIL V4 foundations certification

Additional Information

If called for an interview, during the interview candidates will need to provide examples of self-designed Business Process flows and ITSM process flows; examples of customer communications, PowerPoint decks, and meeting minute materials. Overtime will be on an as-needed basis. This is a hybrid position with two days onsite per week with additional as-needed onsite days based on business needs.