Business Process Analyst Ii - Electronic Medical Records

Salary : $82,377.36 - $111,471.98 Annually
Location : Riverside
Job Type: Regular
Job Number: 23-86111-01JE
Department: Behavioral Health
Division: ELMR
Opening Date: 07/12/2023
Closing Date: Continuous
ABOUT THE POSITION
The County of Riverside's Behavioral Health Department is seeking a Business Process Analyst II to join our Electronic Medical Records team in Riverside.
The position is responsible for analyzing, researching, and troubleshooting system errors received by our internal Helpdesk. Prepare solutions, training, or written documentation. Work directly with system users, vendors, and outside agencies for the resolution of underlying system program problems. Maintain, support, and administer software applications. Participate in projects and activities such as electronic health data exchanges to align with various State and governmental initiatives. Reviews myAvatar release update documentation and conduct system testing to ensure that the new release provides the expected results. Maintain context-sensitive online help references to reflect the most current structure of the Electronic Health Record (EHR) system. Coordinate with stakeholders to create/modify and test myAvatar form changes. Queries data and creates reports. Creates technical and end-user training documentation. Design and create databases from user requirements. Provides technical user support for the Electronic Medical Record system (ELMR), the electronic prescription system, and other systems including but not limited to residential bed tracking, medical transcription, consumer portal, and electronic health record data exchange with external partners. Support technical training activities. Provide functional support, analysis, and design specifications, as needed to the programming staff.
The most competitive candidates will have:

• Experience with Behavioral Health Electronic Health Record Software, myAvatar.
• Experience with Crystal Report Writing, WinSQL, or MS SQL Server.
• Experience creating spreadsheets and databases in Microsoft Access and Excel.
• Experience with JavaScript, XML, and Cache SQL-InterSystems.
• Experience with Geographic Information Systems (ArcMap, ArcGIS, Geocoding, Survey 123 for geocode and/or other mapping types).
• Experience with Microsoft Visual Studio, C#, EDI Mapping, and MS Power BI.

Schedule:
9/80 Friday - Day Shift
Meet the Team!
Riverside University Health System - Behavioral Health
EXAMPLES OF ESSENTIAL DUTIES
• Conduct system analysis and design of Business Process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.
• Develop and document user requirements for new and existing systems, processes, and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.
• Select and recommend software based on systems analysis, evaluation of products, and vendors; create requests for proposals (RFPs) or requirement specifications.
• Serve as Business Process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provides functional support, analysis, and design specifications, as needed, to programming staff.
• Coordinate and participate in the design and evaluation of Business Processes required for the implementation of enterprise systems and upgrades; analyzes new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.
• Evaluate requirements and develops design specifications for new or modified Business Processes; evaluate existing county Business Process models to identify potential areas for automation and streamlining; designs and implements resulting automated processes.
• Coordinate with Business Process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.
• Design, implement, and maintain system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes.
• Identify and resolve production problem areas and corrects system set-up when production errors are identified; work directly with vendors for resolution of underlying system program problems; search corporate Web sites for posted resolutions and fixes to resolve identified problems.
• Work directly with vendors to resolve underlying system program problems; searches corporate Web sites for posted resolutions and fixes in resolving identified problems.
• Maintain context-sensitive on-line help reference to reflect the most current structure within the system.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited college or university with a Bachelor's degree in public/business administration, human resources, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Two years of professional level experience with business systems, information technology, program applications, and Business Processes and procedures.
SUPPLEMENTAL INFORMATION
Veterans Preference:
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. Policy is available here: https://www.rivcocob.org/wpcontent/uploads/2018/07/C-3-Veterans-Preference-Program.pdf
What's Next?
This recruitment is open to all applicants. Candidates who are current employees of the Department will be given priority consideration. These applicants will be considered before other applicants depending on the volume of applications received. Based on the number of applications received, this posting may close without notice. Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment please contact the recruiter, Jill Eastman at
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
01
I acknowledge that I am required to provide proof of my degree or a copy of my transcript(s) as verification of educational units completed prior to the closing date of the job posting. (Official and unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation.)

• Yes
• No

02
What is your highest level of education from an accredited college or university in business administration, computer science, information systems, health information management, or a related field?

• Less than 12 semester or 18 quarter units
• At least 12 semester or 18 quarter units
• At least 24 semester or 36 quarter units
• At least 30 semester or 45 quarter units
• At least 60 semester or 90 quarter units
• At least 90 semester or 135 quarter units
• At least 120 semester or 180 quarter units
• I have my Associate's degree
• I have my Bachelor's degree
• I have my Master's degree
• I have my Doctorate degree
• None of these apply

03
How many years of professional-level work experience do you have with health or business systems, information technology, program applications, and Business Processes and procedures?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

04
How many years of work experience do you with MS SQL, SQL Script, MS SQL Server Management, or SQL Server Reporting Services (SSRS)?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

05
How many years of experience do you have with writing or producing Crystal Reports?

• None
• Less than 12 months
• 1 year or more, but less than 2
• 2 years or more, but less than 3
• 3 years or more, but less than 4
• 4 years or more, but less than 5
• 5 years or more, but less than 6
• 6 years or more

06
How many years of work experience do you have where your primary responsibility involved the maintenance and management of complex ...