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Form of workPuget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.
PSE's Financial Planning & Analysis team is looking for qualified candidates to fill an open Business Performance Manager position!
Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
The Business Delivery Manager, Business Performance Management (BPM) role is responsible for the management and oversight of multiple business analysis and integration projects as part of the company’s, most complex people, process, and technology endeavors to transform and improve PSE’s finance and business operations. Uses advanced utility finance and operations experience and specialized business analysis, project management, performance management and change management techniques to successfully execute assigned projects. Develops strategies for implementation and manages execution. Represents PSE to internal stakeholders, employee groups, customers, and regulatory agencies. Leads teams of PSE employees, consultants, and contractor resources through all stages of a project from initiation through implementation and close-out. Utilizes leading practices for project management and provides technical expertise to others in managing projects, consultants, and contractors.
This is a selectively used job title reserved for the corporate transformational multi-year projects having:
- Enterprise level technology implementation with significant finance and business process change management effort
- Great complexity, large scope and high criticality
This role is expected to uphold the safety compliance standards inherent in PSE's operation and/or field procedures (as it relates to work responsibilities) and to promote and support a culture of total safety.
- The Business Delivery Manager is responsible for leading a multi-disciplinary team working to design and implement enterprise-wide causally connected balanced scorecarding. This performance management framework, while focused on PSE’s ‘North Star’ will require utilization of Lean’s Safety, Quality, Delivery and Cost (SQDC) lanes of measurement and be aligned to leadership’s relevant span of control.
- Lead analysis of existing reported KPIs within the organization and work to synthesize, rationalize and correlate measures through analysis, stakeholder collaboration and senior leadership interviews
- Research proxy utility firms to gain insights toward building a leading, best practice performance measurement framework
- Ensure recent changes to PSE’s regulatory landscape are incorporated into performance measurement, i.e. forward looking rate making and the required demonstration of equity in investment decision making (and lookback analysis)
- Incorporate continuous improvement efforts arising from related Operational Excellence (OE) efforts into integrated work and financial management performance measurement
- Employ value stream mapping and analytical techniques to create clear line-of-sight via causally connected balanced scorecarding. These cascaded measures will describe the contributory relationship from VP (strategic objective) to Director (business segment objective/contribution) to Manager/Team-level (process inputs) while establishing clear accountability
- Document, define and embed all works into standard processes and/or definitional documentation in accordance with data governance best practices
- Lead team of functional analysts and technical developers to create robust, exception-based, ‘problem identifying’ dashboards with line of sight to required data discovery mechanisms/visualizations
- Responsible for design and implementation of data driven, exception based reporting to help facilitate more effective and efficient leadership discussions and analysis in support of PSE’s Monthly Operational Review (MOR) process.
- Perform benchmarking studies to provide insights related to target setting and determine relative goodness of PSE in relation to proxy firms. Make recommendations relating to adjustments to PSE’s targets based on industry analysis.
- Drive project workflow to meet delivery milestones and when challenges arise, proactively manages expectation; works to mitigate scheduling impacts
- Takes ownership of responsibilities while identifying and recommending improvements to processes, procedures and systems; that appropriately considers stakeholder and team feedback
- Develops consensus around analytical approaches and cultivates ties across business groups
- Serves as a data driven change agent and exhibits ability to take intellectual risks and tactfully challenge the norm (status quo) in search of transformational change
- Ad hoc analysis as required
- Bachelor’s degree in Project Management, Engineering, Business, Finance, Communications, other relevant four-year degree or equivalent combination of education and experience.
- 7 years utility finance and accounting experience or comparable sector with at least 5 years managing substantial operations and/or playing a lead role providing business analysis, project management, change management and/or performance management services in support of complex major projects.
- Demonstrated experience developing and implementing innovative new business processes, change management, and/or system integration.
- Demonstrated competency with estimating, accounting and financial principles.
- Ability to create a culture of accountability and effective employee engagement.
- Strong oral and written communications skills including the ability to deal effectively with conflict and to explain complex things in a clear, simple and accurate manner.
- Because projects vary, specific skills and competencies may vary according to the key demands of the project. For example, Project A may require special expertise in media communications while Project B may require advanced skills in contract management.
- 10+ years energy utility business analysis or comparable sector, project management, change management, performance management and/or relevant utility operations experience.
- MBA or Master’s degree in finance
- Supervisory or team leadership experience.
- Demonstrated experience with KPI development; data visualization, exception based management, value stream analysis (process mapping, leading vs. lagging, etc.)
- Lean / Six Sigma certification/training, and ability to demonstrate utilization of discipline(s) in practical applications, i.e. familiarity with safety, quality, delivery, cost (SQDC) balanced scorecarding, process/value stream mapping and other Lean problem solving techniques
- Knowledge of estimating, utility accounting and finance principles.
At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.
The pay range for this position is $112,400.00 - $187,100.00, and this position is eligible for annual goals based incentive bonuses.
PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).
Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.
At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.
Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.
Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.
