Business Development Service Center Representative

Mercedes-Benz of Gilbert is an independently owned and operated dealership serving the Gilbert area. With our state of the art facility and successful sales and service team we need motivated and driven individuals to join our team!

Applicants with automotive BDC experience with is a must. 

Hours are Mon-Fri and every other Saturday.
 

WHAT WE OFFER:

• Paid Training
• Benefits
• Promotes from within

RESPONSIBILITIES:

• Responsible for inbound calls and making outbound follow-up calls to recent service customers
• Assist with internet email leads and internet phone leads for service department
• Be available to respond to email inquiries in a professional, well-spoken manner
• Prepared to interact with customers via phone calls every day (similar to call center processes)
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately

REQUIREMENTS:

• Good verbal and written communication skills
• Able to handle objections over the phone
• Call center experience preferred but we will train the right candidate.
• Time management, prioritization skills, and the ability to multi-task are required
• Self-motivated and goal oriented
• Must be willing to submit to a drug screen prior to employment