Business Development Operations Manager - Ref1336R

Company Description
Elbit Systems of America is a leading provider of high performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: www.elbitsystems-us.com or follow us on Twitter.
Job Description
The BD /CRM Operations Manager works closely with stakeholders across functions and regions to lead and execute strategic BD/sales initiatives that boost revenue, drive operational scale and improve sales efficiency for continuous exponential growth. This includes strategic analysis, process and program development, and ensuring full utilization and continuous refinement of tools to support sales growth and efficiency. The BD/CRM Operations Manager will work closely, as a strategic partner, with the VP of Strategic Campaigns and Capture and business unit (BU) BD leaders. This position demands extensive cross-functional collaboration, good communication skills, excellent project managerial skills, creative skills, and a process-focused aptitude in order to effectively execute multiple responsibilities and deliverables.
Responsibilities & Tasks:

• Manages the business's day-to-day customer relationship management, refinement, CRM segmentation, onsite personalization, product recommendation programs and platforms
• Manages execution of ESA's CRM and other BD/sales support tools to include:
  • Creating, implementing, and managing CRM system governance and direction to ensure effective and proper usage across Elbit America
  • Facilitating change management to increase adoption and positive usage of the CRM tool
  • Ensuring teams understand how to use CRM and other sales tools and metrics to predict future successes and/or changes strategies
  • Managing future changes to the CRM tool as needed as the business evolves (e.g., integrating new business units, strategically rolling out updates, ensuring new employees are onboarded with CRM training)
• Strategically analyzes market and sales data seeking opportunities to leverage and link cross-BU and cross-functional technical and customer expertise and strategies to promote corporate-wide growth initiatives
• Monitors customer websites (SAM.gov, consortiums etc) for relevant business opportunities and enters them into the CRM system.
• Facilitates/supports analysis and reporting of metrics at Headquarters (HQ) level as well as by individual Business Units (BUs)
• Provides direct BD/sales support for the business units, ultimately creating an environment in which the BUs can easily focus on increasing orders and sales
• Develops, optimizes and implements sales processes and training to minimize redundancy and improve BD/sales efficiency
• Coordinates and facilitates Growth Track meeting scheduling and execution.
• Assists in the preparation for Executive meetings including: Growth Track regular meetings, Quarterly BoD meetings and others as required.
• Other duties as delegated by the VP of Strategic Campaigns and Capture

Qualifications
Minimum Qualifications:

• 7+ years' experience in sales strategy, strategic planning, sales operations and/or business operations, preferably in DoD supporting organizations.
• Experience working with Microsoft (MS) Dynamics 365 Sales (CRM 2015+) and the MS Power Platform (specifically Power BI)
• Experience building CRM governance and implementing across varying business units (e.g., how should the tool primarily be used, managing access and roles, determining how customer accounts will be added, leading updates and enhancements, training, ensuring usage of a common language, reporting)
• Sales support or project management background
• Experience working across multiple business units and at all levels (including executive leadership)
• Highly proficient in Microsoft Office Suite, for the purpose of creating visually engaging reports and presentations.

Education (Highest Level Required/Preferred):
Bachelor's Degree Required
Specific Degree Field preferred: Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field.
Training Pre-requisites (Within One Year of Taking Position):

• ESD
• Safety Training, as dictated by Safety Department

Experience Required:

• Functional (Using Skill Set) - 3-5 years
• Industry - 1-3 years

Knowledge, Skills, Abilities Required (Unique and Measurable):

• Strong analytical skills coupled with project management and planning skills.
• Substantial knowledge in Microsoft Dynamics365 CRM and CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
• Excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional setting.
• Excellent written and verbal communication skills as the BD/CRM Manager will also create reports and strategic proposals that will be presented to the senior management.
• Customer-service oriented
• Ability to work in a fast-paced environment with ease, be self-motivated and proactive, and have the ability to work independently with little guidance.
• Critical attention to detail and be able to prioritize and meet deadlines while working on multiple projects.
• Ability to create strong, meaningful, and long-lasting relationships and able to facilitate cross-functional interactions as well as consumer relationships.
• Strong collaboration skills
• Candidate must possess solid computer skills including the Microsoft Office Suite
• Must have excellent written and oral communication skills.

Additional Information
All your information will be kept confidential according to EEO guidelines.
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