Address
Form of work
Plaza Mercedes-Benz
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!?
As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused BDC Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
**Previous dealership experience preferred**
Full-Time Schedule
Weekly Pay
up to $40k - $50k
Benefits
Call Craig directly if interested - 314-919-8390
11910 Olive Blvd, Creve Coeur, MO 63141
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave) & Up to 1 week paid parental leave
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Holiday Savings Program with match
- Paid Volunteer Hours
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury University
Additional advantages:
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!
- All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
- Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
- Must be able and willing to make a high volume amount of calls a day
- Contacting and communicating with customers to identify automotive needs
- Follow all dealership processes and procedures, high frequency of contact with customers
- Thorough documentation of all contacts within the customer management system
- Complete internet lead management work plans on a daily basis
- Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
- Answer all calls in a prompt, professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the system accordingly
- All appointments must be entered into the dealership customer management system
- Agents must adhere to Asbury phone scripts
- Must be comfortable role playing in front of team members during training
- Excellent customer service skills & motivation to be successful
- Be able to create and maintain customer relationships
- High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
- Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
- Must have reliable transportation to and from work for all scheduled working hours
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls to customers preferred
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
- Appointment setting experience a plus
- Great communication skills
- Able to multi-task in a fast paced environment
- Various language proficiency is always a plus
- Team player
- Self-starter, manages time and conditions
- Conducts themselves professionally at all times and works well under pressure
- Good interpersonal skills and ability to work successfully in a team environment
- Must be a minimum of eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
- Maintain valid Drivers License and MVR within company policy requirements
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