Branch Manager

Company Description
AWP Safety is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.
Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.
Job Description
The Branch Manager is responsible for day-to-day branch operations and business expansion. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. The Branch Manager should have experience in temporary traffic control services, utility and/or the construction industry; is responsible for coordination and supervising the overall delivery of quality field operation by service personnel. Their primary task is to ensure that our employees, equipment, and materials are used in a safe and efficient manner to maximize productivity.
OPERATIONS

• Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
• Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies.
• Participate in the development and implementation of policy and strategic plans
• Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Safety and Illness Prevention Program.
• Implement programs to ensure attainment of business plan for growth and profit and manage budget
• Formulate and monitor key cost efficiency and revenue metrics and keep leadership apprised of challenges and successes
• Share a superior understanding of the company's products and services, as well as national and local traffic control rules and regulations; actively participate in the estimating process. Know and understand the effects of unit pricing on projects.

Qualifications
EMPLOYEE MANAGEMENT AND DEVELOPMENT

• Coach and develop staff to increase key cost efficiencies, revenue and gross margin
• Review and provide regular, balanced feedback to staff regarding safety, location's financial performance, cross-functional and cross-company collaboration, people management and growth
• Actively participate in the identification, interviewing, and hiring decisions for vacancies
• Build a strong succession plan for the branch
• Communicate with employees regarding corporate initiatives and opportunities
• Assist in union relations as needed

CUSTOMER MANAGEMENT

• Work closely with the Sales and other branches to solidify the company's presence in the local marketplace and to identify potential opportunities for additional business
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Coach staff to build strong relationships with existing customer base to maintain and grow the business

KNOWLEDGE, SKILLS AND ABILITIES

• 7+ years of experience in an operations role, successfully managing people and processes
• Strong customer service mentality and proven track record of customer service success
• Record of developing strong relationships with customers and employees; motivating positive outcomes
• Record of driving growth resulting in increased revenues
• Proven track record of sound fiscal management
• Strong leadership, communication and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
• Strategic, creative and tactical thinking ability to enable growth of markets
• Prior experience preferred in Traffic Control Services or Utility or Construction Industry; local experience preferred
• High sense of urgency, energy and entrepreneurial minded
• Excellent computer skills, including Microsoft Office products and customer relationship management systems

Additional Information

• A high-achieving, gregarious, and well-respected team
• Benefits-eligible 1st of the month following hire
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• The company paid 50k in basic life insurance
• Company paid LTD
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America's Greatest Workplaces 2023 for Diversity

Compensation: $85-110K + 15% AIP Bonus + Company Vehicle and gas card
Traffic Solutions Corp., d.b.a. Statewide Safety Systems, a company of AWP, complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, age, national origin, citizenship status, disability, genetic information, veteran status, or other protected classifications under applicable law. Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all federal government contracting laws and is committed to providing equal employment opportunities for qualified employees and applicants, such as women, minorities, persons with disabilities, and certain groups of veterans. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits. Traffic Solutions Corp., d.b.a. Statewide Safety Systems policies and practices reflect our commitment to nondiscrimination in all areas of employment, including contracting opportunities for vendors and suppliers.