Billing Clerk (Mandarin Speaking)

JOB FUNCTIONS AND RESPONSIBILITIES:

· Adhere to HRC Policies and Procedures.

· Must be able to read, write and speak Mandarin to assist our international patients.

· Reconcile and post invoices received from vendors for the various offices as assigned by the Supervisor

· Accurately review accounts and apply payments to charges

· Post charges within and in excess of target daily, weekly, and monthly goals

· Review benefits, authorizations, office notes and fee schedule for accurate manual posting of charges to cash accounts or send insurance information to vendor

· Audit and review invoices for accuracy

· Receiving and placing customer service emails with Mandarin speaking patients & JXR team

· Maintaining solid patient relationships by handling questions and concerns with speed and professionalism

· Resolving patient complaints, taking payments & creating payment plans

· Identify and research as required to troubleshoot patients’ needs to achieve satisfaction

· Keep records of patient interactions, process patient accounts and file documents

· Identify trends or issues and review with Supervisor

· Prepare for the month end closing by managing workload efficiently

· Assist Supervisor in conducting any research projects, audits, and any other special projects

· Knowledge of current ICD-10, CPT Codes, HIPPA and Patient Privacy rights, at all times

· Be able and willing to multi-task & perform under the pressure of a fast-paced environment, as well as change focus and re-prioritize as requested by the Billing Supervisor

· Possess strong computer skills (standard business, office, and medical applications including but not limited, Google, Outlook, Excel, and Word)

· Other duties as assigned which may include preparing various account receivable or departmental reports as assigned

· Cross-trained in other areas of the department as required

Team Player

· Be proactive in efficiency enhancement and promoting team spirit through out the HRC team

· Be proactive in assisting the Billing Supervisor in implementing procedural changes to achieve goals and objectives in the billing team

· Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed

· Demonstrate regard for the dignity and respect of all employees, medical staff, patients and visitors

· Communicate effectively and respond to email in a timely manner, per department policy

· Keep work area and surrounding areas in a clean and organized manner

· Review and maintain training materials

· Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the “team” concept

· Interact with fellow employees in a way that promotes a harmonious and cooperative working environment

· Participate in performance improvement activities

· Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner

· Work overtime as needed

· Accept responsibility and accountability for actions

· Assist with any task that can help improve the flow and efficiency

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Pasadena, CA: Relocate before starting work (Required)

Work Location: In person