Bilingual Fast Track Adjuster

Job Type
Full-time
Description
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars-all because of the Responsive way we approach our business.
But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance.
What You Will Do
As a Bilingual Fast Track Adjuster, you'll work closely with customers, attorneys, medical providers, other insurance carriers and vendors to resolve coverage, liability, and damages issues from start to finish. You'll also develop and maintain strong relationships with customers and resolve claims efficiently with the goal of ultimately advancing to an adjuster role. Sample duties include:

• Investigate, evaluate, and settle insurance claims.
• Interact with customers on the phone and display courtesy, accuracy and uniformity.
• Carefully review policy to verify coverage and identify any coverage issues.
• Properly file and answer arbitrations.
• Write clear and accurate responses in response to demands, requests, or questions.
• Make informed recommendations when finalizing liability.
• Maintain detailed, accurate and timely records.
• Continuously develop knowledge and expertise (e.g., job-relevant law, regulations, trends, and emerging issues).
• Conduct activities in compliance with applicable Federal & State laws, and company regulations and guidelines.

Position Details

• This is a full-time, entry-level position reporting to the Claims Manager.
• This job is located onsite in Plantation, Florida (with possibility of remote work).
• Applicants must be bilingual in English and Spanish.
• Applicants must be willing to complete tasks outside of formal job requirements.
• Pay range - approximately $43,000 - $50,000; negotiable.
• New hires must complete new hire training in Plantation, Florida (typically 6-12 months)

Responsive evaluates candidates using a variety of methods including interviews, work simulations, and writing assessments.
Requirements

• Ability to speak Spanish and English fluently (will be assessed in an interview)
• Bachelor's degree (applicants with degrees in areas such as criminal justice, psychology, risk management, or related areas are especially encouraged to apply).
• Applicant must have (or be willing to obtain) a FL 6-20 All-Lines Adjuster License within three months of hire (Responsive will reimburse the costs upon successful completion).
• Must be willing to work in a fast paced, phone-heavy environment that requires significant multi-tasking and attention to detail.
• Excellent oral and written communication skills in English and Spanish.
• Ability to manage difficult conversations with skill and compassion.
• Strong analytical, problem-solving, and critical thinking skills.
• Curiosity (e.g., identifying oddities and asking follow-up questions to explore them).
• Commitment to learning (e.g., listening to and acting on feedback).
• Ability to work independently with limited supervision.
• Proficiency with software programs such as Word and Excel.
• Experience in at least one of the following:
• One year of experience in a high-volume or high-demand customer service role; or
• One year of experience with medical billing, health insurance, or any other insurance experience; or
• One year of experience taking recorded statements (e.g., in investigative or law enforcement settings, insurance settings, social work settings such as child/adult protection, or similar); or
• One year of experience in an industry involving automobiles or automobile knowledge (e.g., repair, body shop, service writers, rental, sales, or similar).

The Responsive Offer
In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including:

• 401(k)
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health savings accounts with company contributions & life insurance options
• Paid time off
• Holiday pay
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• FMLA leave
• Diverse, inclusive & welcoming culture
• Career development

How to Apply
Use the "Apply" button at the top of the page to upload a cover letter explaining your interest in this position and a current resume, and complete the application process.
The Responsive Culture
At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are:

• Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem.
• Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently.
• Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers.
• Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes.

Responsive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.
Salary Description
$43,000 - $50,000; negotiable.