Bilingual Customer Service Representative At Katy Mills Mall

We are currently seeking Full Time and Part Time Employees for the opening of our new location in Katy!

• Katy Mills Mall
• Please Note: training and shifts prior to the Katy Mills Mall opening (tenetatively scheduled for June) would take place at our Houston Premium Outlets Location in Cypress.

Job Purpose:

Interact with customers to provide information in response to inquiries regarding our process and our services with a positive customer-focused attitude.

Key Responsibilities and Accountabilities:

• Customer service driven environment in which patience and a positive attitude is a necessity
• Ability to attain the knowledge of our processes and services and clearly communicate that knowledge to our wide array of customers
• Equipped with the ability to work in a fast paced, high pressure environment with a customer oriented focus
• Strong focus on accuracy when following process and regulation guide lines
• Basic computer knowledge and the aptness to learn new applications in a quick manner
• Strong attention to detail when handling money, reading receipts, obtaining reports, creating reports, and recalculating totals
• Flexibility of schedule to assist in day-to-day or special events
• Utilize time management skills during low volume business along with the ability to handle high volume business individually and as a team player
• Will be expected to help in marketing efforts

Preferred skills/experience:

• Basic computer knowledge (ipad, excel, word, typing, etc.)
• Customer service experience
• Cash handling experience

Job Type: Full-time

Pay: $14.00 per hour

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• if offered the position are you willing to cooperate in a drug and background screening?
• Are you at least 18 years of age or older? Yes or No answers only.

Experience:

• Customer Service: 1 year (Preferred)
• Cash handling: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Chinese (Preferred)
• any other language than English (Preferred)

Work Location: In person