Bilingual Customer Service Representative

CornerStone Staffing has partnered with the City of Dallas and is seeking a Customer Service Representative

If you have experience working in a call center we want to hear from you!

APPLY TODAY to start a CAREER!

Job Title:Bilingual Customer Service Representative for WIC department (Call Center Rep)

Location: Dallas, TX - Spring Valley

Schedule: Monday-Friday 8am-6pm

Pay: $17.82/hour

Responsibilities:The Women, Infants, and Children Customer Service Representative provides clerical, administrative, and professional Customer Service work in the support and facilitation of the WIC program for the City.

• Interviews, evaluates, and reviews WIC Program applicants to determine income and residency eligibility; records, documents, and organizes information on appropriate forms and completes forms accurately; verifies ID, checks immunizations, performs extensive interviews, and performs other actions to decipher eligibility for program resources.

• Issues the WIC food instrument (EBT), completes data entry (Texas WIN), tracks and completes inventories, and prepares and maintains reports.

• Collects and gathers medical history data, compiles blood samples from finger sticks, and obtains heights and weights on adults, children and infants; enters data accurately on XP software.; identifies recall items and collects for medically necessary formulas.

• Interacts with, greets, and checks in WIC participants in a courteous manner and provides correct information regarding WIC services and correctly makes appointments.

• Provides professional administrative and clerical support; answers the telephone in a polite and timely manner, provides good Customer Service, prepares records, and maintains forms and files for WIC participants; completes assigned filing and purging as directed by supervisor.

• Screens and checks immunization records to determine immunization status and provides information and referrals as needed to WIC participants; refers WIC participants to appropriate health and social service agencies.

• Performs any and all other work as needed or assigned.

Job Requirements:

• MUST have at least 6 months of call center experience

• Must be bilingual, Spanish

• Identifies as having been of WICs target population and can be trained to be a paraprofessional

• High School Diploma, GED

• Knowledge of the Power of Influence (P.O.1.) principles when providing WIC services.

• Knowledge of WIC program and working with women, infants, and children.

• Knowledge of Customer Service and program information.

• Ability to work with computers and provide information.

• Ability to communicate program standards.

• Ability to evaluate applicants and direct to appropriate resources.

• Ability to complete WIC nutrition modules during probationary period.

• Communicating effectively verbally and in writing.

• Establishing and maintaining effective working relationships.

Application Process Includes:

• Skills Testing

• Drug Testing

• Background Check

To Apply for this Job:

Click the Apply Online button at the top of this page, or below this job description, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job

If you are NOT currently registered with CornerStone Staffing, click the I need to registerbutton to complete the application