Bilingual Customer Service Agent

CornerStone Staffing has partnered with a customer that is a child care assistance provider and non-profit organization.

Title: Bilingual Customer Service / Phone Team

Location: Dallas (75247)

Pay: $15-$16/hr BOE

Schedule: Monday - Friday 8:30am - 5:30pm

**** Temp to Hire****

Responsibilities:

• You will provide clerical and administrative support to the Child Care Assistance program with the phone team taking inbound calls from parents who are asking questions about the program and their account.

• All associates in this role are crossed trained to work at the front desk to assist walk-in customers, too, but primary on phones. For this role, we need someone:

• Comfortable with speaking to customers about our processes and services

• Multi-tasking in order to move the calls along (entering notes, etc. while on a call)

• Will need to possess strong CS experience as you will be navigating and providing solutions to applicant questions

EDUCATION/ EXPERIENCE

• REQUIRED: High School diploma or equivalent required

• REQUIRED: One year call center or high call volume in an office setting, general office experience required

• REQUIRED: Bilingual in Spanish

• Knowledge of basic computer software (Word, Excel, Outlook)

• Strong data entry skills, communication skills, and Customer Service skills

• Must be able to effectively problem solve and be flexible

• Must be able to promote a positive work environment, multi-task and handle confidential information

• Prompt and regular attendance required

• Must be able to proficiently and accurately process data entry, scan documents, and meet deadlines associated with each task

• Must be a team player and be able to work independently and take initiative

Application Process Includes:

• Drug testing

• Background check

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

After completing the online application, for immediate consideration, you will need to email your resume to: jennam@cornerstonestaffing.com to schedule a phone interview with a recruiter.

Please mention Job #144410 in your email.