Address
Form of workThis position supports the Benefits team with a variety of administrative duties related to benefits and employee records. This position is also the first line contact with team members and family to explain the O’Reilly benefit programs and answer questions. This position will reach out as needed to various benefit providers to problem solve issues that may occur.
ESSENTIAL JOB FUNCTIONS
Provide excellent customer service in response to calls and e-mails from team members, family members, and members of management as well as resolve issues, or escalate issues to the Benefits Manager when appropriate.
Responsible for administrative duties such as approval of information submitted through the benefit enrollment system.
Review and verify completeness of benefit documents and determine eligibility and effective dates and follow-up on missing information. Record receipt of documents in the imaging system.
Process all benefit changes as a result of a qualifying life change event such as marriage, divorce, birth, death, dependent age, or gain / loss of other coverage.
Work with benefit vendors in order to assist team members with verifying and resolving eligibility issues, and other coverage issues.
Responsible for processing assigned task list: review of submissions to approve and/or deny as applicable to prepare for automatic upload into HRIS system.
Process Qualified Medical Support Orders for medical insurance.
Process benefit verifications.
Assist team members in the benefits enrollment process. Resolve issues when appropriate and escalate issues to the Benefits Manager. Must be able to provide excellent customer service.
Process eligibility reports and distribute enrollment materials as needed.
Complete data entry into the HRIS system as needed.
Complete outreach calls to team members for incomplete submissions.
Responsible for day-to-day operations of the dependent verification process.
Responsible for maintaining compliance with all ACA regulations and related medic eligibility.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
Good organizational and alpha/numeric data entry skills
Effective verbal communication, interpersonal and problem-solving skills
Proficient Word and Excel experience
Desired:
High school diploma or equivalent
3 year’s work experience in a clerical position
Previous work experience in a HR department with a working knowledge of employee benefits
Experience with Word processing and Excel spreadsheets
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
