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SalaryDescription
Who we are: Tocaya
Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free.
At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our Team Members grow and develop to their highest potential.
The Job
As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as;
- Acting as a brand ambassador and delivering exceptional hospitality and service by
- Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
- Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
- Taking telephone orders and preparing take out orders
- Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
- Making and serving fresh non-alcoholic and alcoholic beverages
- Delivering food to guests and refilling drinks quickly, efficiently, and accurately
- Engaging the guests in light conversation when appropriate
- Maintaining a clean and inviting space for our guests by
- Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
- Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
- Setting up, stocking, cleaning, and maintaining all service stations
- Maintaining a safe working environment by
- Understanding and exhibiting compliance to the company’s required safety policies and standards
- Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law
- Exemplifying Company culture by
- Working as a team to achieve Company goals and standards
- Supporting other areas of the restaurant as necessary
- Maintaining a professional and presentable appearance according to the Company’s Uniform Policy
- All other job duties as assigned by Manager
We challenge ourselves, and each other, to be the best. Required skills and qualifications for this position include:
- A warm, helpful, hospitable and guest focused nature
- Restaurant or retail experience is helpful, but not necessary
- Ability to approach work with a sense of fun while delivering outstanding results
- Ability to thrive in a fast paced environment
- Ability to communicate effectively in English
- A high level of resourcefulness in solving problems and taking initiative
- Ability to understand and meet restaurant standards for health, safety, and excellence.
- Ability to comply with all company policies, processes and standards
- Must be eligible to work in the United States
- Must be a minimum of 18 years old
- Ability to work a flexible schedule based on restaurant needs
- Food handler's card may be required according to local and or state regulations
- Responsible Beverage Service Certification may be required according to local and or state regulations
Physical Requirement:
- Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
- Some bending/kneeling/stooping required
- Must be able to stand and/or walk for long periods of time
- Must be able to work in a hot kitchen environment
- Must be able to place plates, utensils, pans, and cases on both high and low shelves
- Must be able to work indoors and outdoors
Benefits
- We offer competitive pay + tips
- Free meals during shifts and 50% discount while off the clock
- Opportunities for development and growth
- A fun and inspiring work environment and be part of an amazing team
This job description only provides an overview of job responsibilities that are subject to change
