Partner Support Specialist

Partner Support Specialist

Tiber Health Innovation (THI) is a leader in healthcare education with specific expertise in data & analytics for medical school.  THI is partnered with Ponce Health Sciences University (PHSU), which has 15 programs, including a LCME accredited medical school.  THI created and provides on-going support for a predictive analytics platform that estimates the probability of students passing licensure exams.  THI and PHSU together create an innovative, scalable medical education platform with predictive capabilities. For more information about THI, please visit: https://www.tiberhealth.com/

THI is seeking a St. Louis-based Partner Support Specialistto assist PHSU faculty, teaching assistants, and staff with instructional delivery to our university partner students around the country.  The Partner Support Specialist will work directly with IT staff & contacts at THI's university partners to prepare graduate-level courses for each semester, which entails managing multiple instances of Canvas LMS.

Responsibilities

  Distance Learning

• Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms and at home
• Communicate with THI's University Partners' staff on a daily basis about Zoom sessions
• Start & troubleshoot Zoom broadcasts
• Aggregate student questions on Chat and notify Instructor when appropriate

  Educational Technology

• Provide support for instructional activities that use technology
• Manage alignment between multiple courses across multiple universities
• Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc.
• Assist faculty with preparation and application of technology used to support teaching and learning / the curricular materials
• Help solve faculty and student educational technology and IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc.
• Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students
• Edit video and audio files to support instruction

  University Partner Support

• Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program
• Lead new partner university technology implementation projects

Qualifications

  Required

• Bachelor's Degree from an accredited institution or equivalent education/experience; Master's Degree in instructional design, education technology, or related field preferred
• Minimum five (5) years of professional experience
• Experience working in the higher education field is highly preferred
• Experience using Canvas LMS is required

  Preferred

• Experience using Zoom is highly preferred
• Experience using Microsoft Teams is highly preferred
• Experience using Adobe Premiere Pro or similar video editing software is highly preferred
• Experience using Kaltura Video Hosting System is preferred
• Experience using ExamSoft is preferred
• Experience using Analytics for interpreting educational patterns is preferred
• Experience teaching to college level students / adults is preferred
• Excellent leadership, communication (written and oral), presentation, planning and organizational skills
• Masterful attention to detail and proven project management
• Ability to manage multiple tasks and projects
• Ability to identify and propose new processes and procedures
• Demonstrated ability to take the lead and work against resistance to accomplish goals
• Ability to collaborate effectively on large scale projects with staff at all levels in a university or corporate setting
• Bilingual (English/Spanish) preferred, but not required

This is a Full-Time Employee (FTE) position with health insurance and benefits.

This position will report to THI's Partner Technical Operations Manager.

This position is on-site at the address below from 8 am - 4 pm Central.

Ponce Health Sciences University (PHSU)
2351 Market St

St. Louis, MO 63103

• Job Type:  FTE, Exempt
• Salary:  Based on Experience and Expertise
• Benefits:
  • Hybrid on-campus / remote work schedule
  • Health insurance
  • Paid time off

Schedule: Monday to Friday

COVID-19 considerations: Our campus trains healthcare workers and future doctors. We have protocols and precautions in place to keep our employees safe.

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
  

Company's website: https://www.tiberhealth.com/services/msms/