Benefit Administrator

SUMMARY

The benefits administrator position is responsible for managing the day-to-day operations of group benefits programs (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, flexible spending plan, retirement plans, etc.). This position provides excellent customer service, completes monthly benefits enrollment and termination reconciliation, and processes documentation for time leave requests (FMLA, Short Term Disability, ADAAA).

Work site: preference is for this position to be held onsite; however, a consideration is open to host a hybrid or full-time remote after training has been concluded.

JOB DUTIES

• Participates in the benefits selection, evaluation, and implements plans accordingly.
• Coordinate transfer of data to external contacts for services, premiums, and plan administration.
• Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and funding.
• Collaborate with Director to design, evaluate, and modify benefits policies to ensure that programs are current, competitive, and in compliance with legal requirements.
• Direct preparation and distribution of written and verbal information to inform employees of benefits.
• Administration of Employee Benefits open enrollment process.
• Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions. Assist employees in benefits selection.
• Develop communication tools to enhance understanding of the company's benefits package.
• Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, Temporary Continuation of Coverage (TCC), changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing. 
• Guide employees and managers through employee leave requests and documentation. Maintain documentation and process compliance with employee leave requests to meet federal, state, and local requirements.
• Gather employee data and oversee the processing of monthly billings and reconciliation of benefits invoices. 
• Perform plan audits by preparing, collecting, and organizing data for actuarial benefits assessments.
• Evaluate and revise benefits internal processes to reduce costs and increase efficiency.
• Prepare budgetary recommendations and assist in the monitoring, verifying, and reconciling of budgeted funds.
• Provide customer service support to internal and external customers.
• Perform other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of human resources and benefits policies and procedures.
• Knowledge of applicable state and federal laws and requirements.
• Knowledge of customer service concepts and practices.
• Ability to input and maintain accurate records.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with Alaska Native population.
• Strong written, analytical, verbal, and interpersonal skills.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants.

• Ability to keep accurate records and produce timely and accurate written reports.
• Ability to maintain strict confidentiality as required for HIPAA, other regulations and organization matters.
• Highly self-motivated and detail-oriented.
• Exceptional time management skills and discipline.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to establish and maintain cooperative working relationships, including outside contacts.
• Ability to work independently as well as with teams.

MINIMUM QUALIFICATIONS

• Associate's degree in Business, Accounting, Finance, or relevant field.
• Two (2) years' experience supporting Human Resources department or working in an administrative, finance, accounting, or technical role.
• Five (5) years of customer service experience with a demonstrated track record of being detail-oriented.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Business or relevant field.
• Five (5) years' experience in supporting Human Resources department or performing administrative duties.
• One-year experience in benefits administration.
• PHR or SHRM-CP Certification.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in an office setting with a wide variety of people with differing functions, personalities, and abilities. CRNA is a smoke free and tobacco free campus. May require local travel between compact services of CRNA which may involve exposure to extreme weather conditions. Works in an environment where protection of client confidentiality is essential. Personal Protective Equipment will be provided when and where needed.

SPECIFICATIONS

Supervision Received:

Work will be monitored through meetings, reports, and regular communication with the immediate supervisor. General guidelines for operations are based on program requirements, conditions of grant award(s), and the general policies and procedures of CRNA. 

Contacts:

Contacts include and not limited to employees and outside agencies.

CONDITIONS OF HIRE

• All employment at CRNA is "at will." This means that the employee or CRNA may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• CRNA is a no tolerance workplace. All employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
• CRNA has several positions that require a criminal background check for the safety of our clients. All employment offers in the "covered" classification are conditional until CRNA has received a Federal criminal background check verifying eligibility to work in these programs.
• First Aid/CPR certification must be obtained within 90 days of hire for required positions.
• As applicable by position and company policy, must meet standards for fitness for duty, immunizations, credentialing and privileging.