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Form of workJob Description
Description
Position Summary
The Service Contract Administrator provides support within all of the business units which can include tracking and reviewing new and renewing agreements, job/projects, and quoted work orders and will work with dispatchers, project administrators, technicians, and operations on day-to-day functions and will work independently on specialized processes.
Pay Range: $22 - $26 per hr. depending on experience.
Benefits: Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit.
Responsibilities
- Process accounts payable invoices for the roles area of responsibility through LONG’s invoice processing system, CSSI, including purchase order receipt in Microsoft GP.
- Issue purchase orders to technicians on an as-needed basis.
- Act as backup to dispatch when needed.
- Intake, process, and establish Service Agreements from sales team, ensuring accurate and complete entry to facilitate successful handoff to Operations.
- Add and maintain the location’s equipment in the service management module.
- Perform maintenance agreement booking, ensure all documentation for booking is complete and process monthly maintenance billings for the business unit.
- Process all project, fixed price and service call billings for Service through the job cost module and scan all completed job paperwork.
- Assist the department in project management duties for service projects up to and including product ordering and tracking, forecasting, and coordination to scheduling.
- Scan paperwork as required for start-up final paperwork, non-PO workflow, T&M as required, etc.
- Communicate with internal and external Clients as needed.
- Maintain accurate and organized records of all Service Contracts, amendments, and related documents. Keep track of contract milestones, key dates, and deliverables
- Help facilitate customer care program to include customer surveys.
- Help facilitate and coordinate customer portal questions and redirect issues to the correct party for updates and repair.
- Other duties as assigned.
Required Qualifications
- High School diploma or equivalent
- 3+ years’ relevant work experience or higher education degree
- High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
- Open and able to learn industry specific terms and processes
- Ability to work well in a collaborative environment
- High attention to detail and strong ability to multi-task
- Positive attitude with strong organizational and problem-solving skills
- Welcomes ability to learn new tasks and responsibilities
- Experience providing excellent customer service
- No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
Working Conditions
Environment:
- Indoor and outdoor environments
Physical Requirements
- Routine sitting, lifting, bending, and kneeling
- Ability to lift 25 lbs. from floor to countertop and countertop to floor
Hazards
- None
