At&T Wireless And Broadband Subject Matter Expert

Hey there internet guru! We're on the lookout for an AT&T internet and wireless Subject Matter Expert (SME) to join our crew. If you eat, sleep, and breathe AT&T internet and wireless (metaphorically, of course), then you might just be the talent we're looking for! As part of our team, you'll be the go-to guide for all things AT&T internet and wireless, sprinkling your expertise like fairy dust and making magic happen through training sellers on our products.

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sr. Sales Training Specialist/AT&T Wireless SME. This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for Spanish-language sellers and support agents.

Requirements

• Internet and wireless knowledge (AT&T preferred)
• Equal competency in both English and Spanish writing/speaking skills for a business audience
• Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or premium video subscription services, and/or consumer electronics sales experience
• Own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies.
• Design and develop clear, engaging, aesthetically formatted courses that align with organizational goals and partner requests. This includes creating AT&T training materials, choosing delivery methods (e.g., online, in-person), and scheduling sessions.
• Extraordinary attention to detail in content creation and language nuance
• Deliver sales training presentations/courses for sales reps in a door-to-door environment
• Communicate in a clear, dynamic, and precise fashion to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization

Computer Skills

• Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
• Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
• Preferred: Adobe Creative Suite, LMS, and general audio/video editing software

Other Requirements

• Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
• Neat, professional appearance, and outgoing demeanor
• Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
• Must be available for multi-day, overnight travel (est. 1-3x/quarter)
• Valid passport
• Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

Benefits

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!