Clinic Business Representative Associate

Department: 62586600 Allina Health Group Urgent Care Lakeville
Shift: Day/Evening (United States of America)
Hours: 22
Contract: Non-Union
Weekend Rotation: Other
Job Profile Summary: Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:
Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
  • Assists patients with telephone encounters
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
  • Directs patients to appointment or procedure
• Collects co-pays and/or remaining balances
  • Obtains signatures from patients as needed
  • Responds to questions regarding financial assistance programs
  • Performs the End of Day reconciliation process
  • May participate in the prescription refill order process as appropriate and in scope for position
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
  • Performs weekly downtime check
  • Active participation in staff meetings
• Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
• Associate's or Vocational degree preferred
• 1 year of basic computer skills required and
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
• 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
• 0 to 2 years of medical terminology knowledge preferred

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:

Allina Health is excited to open a new Specialty Center in Lakeville!

We are seeking candidates with great customer service in the patient facing role located within the new Lakeville Specialty Center URGENT CARE area. The site is scheduled to open Spring 2024, 18465 Orchard Trail, Lakeville, MN 55044 .

This need is for a 0.55FTE (~22 hours per week) and benefit eligible.

Clinic schedule TBD, but typically Urgent Care Hours are:

Monday - Friday: 8a-8p

Saturday and Sunday: 9a-5p

• Candidates should expect Evenings, and a Weekend and Holiday rotation as part of their schedule.

**weekend rotation is typically Friday. Saturday, and Sunday but could vary due to need.

Shift differentials are available for evening, weekend, and holiday shifts.

Shifts times can vary.

If interested in learning more about these opportunities, please submit an application.