Associate Systems Engineer

SunStream is Searching for an Associate Systems Engineer to Join Our Team
SunStream is a managed IT service provider that works with Farm Credit lending institutions that support farmers, ranchers, and rural communities. Our passion is to be the premier business services partner by providing our customers with innovative, reliable, and cost-effective business solutions that fully meet their needs and consistently exceed their expectations. We drive improvement by listening to and collaborating with our customers, leveraging the expertise of our employees, and accepting nothing less than excellence in everything we do.
Associate Systems Engineer Role
Reporting to the Manager, Technical Services, the Associate Systems Engineer administers and maintains the components that make up SunStream’s computer systems by monitoring workstations, servers, connectivity devices and software that run them. Under general supervision, collaborates with the security team to analyze and prioritize vulnerabilities based on their severity and potential impact.
Job Functions
System Administration and Maintenance

• Administers policies and procedures to ensure System components are functioning properly
• Performs day-to-day maintenance as necessary or scheduled, often during non-business hours
• Ensures proper system backup
• Maintains and supports third-party applications running on SunStream infrastructure
• Deploys software updates
• Analyzes and resolves technical problems for established Systems

System Security Remediation

• Develop and implement effective remediation plans to address identified vulnerabilities in a timely manner.
• Utilize industry best practices to mitigate security risks and ensure the stability and resilience of the IT environment.

System Implementation

• Assists with the testing and implementation of server infrastructure and software to maintain system integrity and effectiveness
• Installs, upgrades, and configures System printing, directory structures, user access, security, software, and file services
• Helps to establish user profiles, user environments, directories, and security for Systems being installed
• Provides System documentation to System users and programmers

Helpline Support

• Provides System support for complex, elevated user problems (tier 2) as needed
• May assist Helpline personnel in resolving tier 1 System issues, as requested
• Provides technical support to end-users (e.g., associations and their customers) for assigned infrastructure components
• Provides support in a rotating on-call 24/7 environment

Minimum Qualifications

• Associate’s degree in computer science or related field
• 3 years supporting or administrating a client/server environment
• Entry Level Certification in the Administration of Microsoft Technologies
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Understanding of VMWare VSphere software
• Working knowledge of Microsoft Systems and Technologies
• Working knowledge of Azure and associated resources
• Working knowledge of software roles, services and applications
• Skill in installing, administering and configuring technological platforms and systems
• Skill in working with switches and routers
• Skill in listening and conveying awareness of a customer's problem or issue to find resolution
• Skill in analyzing information to formulate logical and objective conclusions
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in planning and coordinating projects

Are you ready for a rewarding career where you can make an impact? Join us today!
Applicants requiring a reasonable accommodation for any part of the application process may contact us through the following methods: Phone: 651-282-8572 or Mail: SunStream, Attn: Talent Recruiting, 30 E 7th Street, Suite 700, St. Paul, MN 55101.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. SunStream will not sponsor a work visa to fill this position.
SunStream Business Services is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.