Associate Manager - Government Services Operations - Work From Home

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Position Summary
Associate Manager will interview, hire, train, and manage a staff of individuals supporting Medicare client’s prior authorization for Coverage determination, Appeals, Organizational determination, CTM& GRV. Responsible for supervision and evaluation of daily activities for all staff. Monitors productivity and quality of direct reports. Create and maintain standard operating procedure documentation for the department. Performs quality management for direct reports to ensure all client activities are compliant with Medicare requirements. Identifies training and growth opportunities needs for direct reports and facilitates as appropriate. Conducts annual evaluations for all direct reports. Work closely with account services for new and existing client implementations. Manage department to provide high quality delivery of configuration work to support the Medicare Prior Authorization system. This position requires the ability to be innovative and resolution oriented. The Associate manager must possess outstanding people skills, exercise good judgement, and contribute to a team environment

Required Qualifications

1. Supervision and evaluation of daily activities for all staff. Monitors productivity and quality of direct reports. Create and maintain standard operating procedure documentation for the department. Performs quality management for direct reports to ensure all client activities are compliant with Medicare requirements. Identifies training and growth opportunities needs for direct reports and facilitates as appropriate. Manage department to provide high quality delivery of configuration work to support the Medicare Prior Authorization system.

Be innovative, proactive, resolve problems, people skills, exercise good judgment and contribute to a team environment.

2. Hiring and training

3. Conduct Annual evaluation of direct report

4. Work with External partners (Account teams, System teams, Operations teams) to update/enhances existing and new clients, process and developments

Preferred Qualifications

1. Minimum 3 years clinical experience and prior supervisory experience preferred.

2. Demonstrated leadership ability.

3. Demonstrated ability to build positive relationships.

4. Effective written and verbal communication skills.

5. Ability to adapt to change, perform critical analysis, plan, organize and evaluate effectively.

6. Experience with handling escalations and resolving problems/issues.

7. Ability to positively deal with change and promote a positive work environment.

8. Ability to work in a high-paced work environment.

9. Willingness/ability to give performance feedback to employees.

10. High level of computer skills, including working knowledge of Windows, e-mail, and Word.

11.Strong clinical knowledge and background preferred.

12.Strong supervisory abilities. Strong customer service skills.

Education
Required: High School or Equivalent

Preferred: Bachelor's Degree

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.