Assistant Property Manager

Now Hiring

Assistant Property Manager

Reports to: Senior Property Manager

Position Status: PT/FT, Non-exempt

Salary: based on related skills & experience.

Office in Charlottesville, VA.

ABOUT PIEDMONT HOUSING ALLIANCE

Piedmont Housing Alliance’s mission is to create affordable housing opportunities and foster community through education, lending, and development. We are the backbone affordable housing organization in the region and operate through a collaborative approach as evidenced through a broad range of partnerships from new housing development to recently jointly opening Charlottesville’s first Financial Opportunity Center. Our work reflects our core values of Equity, Opportunity, Home, Community, and Respect. Over the last five years, Piedmont Housing has increasingly deepened its focus on racial equity as a primary lens for the organization’s work – internally, programmatically, and through advocacy - and we strive to become an anti-racist organization.

We define anti-racism as a practice – a continual, active effort to identify, evaluate, and dismantle the beliefs and structures that perpetuate racism.

POSITION SUMMARY

The Assistant Property Manager assists the Property Manager with day-to-day operations of one or more multifamily properties totaling a maximum of 50 units. This role focuses on excellent customer service and attention to compliance requirements.

Piedmont Housing Alliance is an Equal Opportunity Employer. We are committed to building a team that uplifts and values inclusive policies and equitable practices. Candidates of all races, ethnicities, nationalities, religions, genders, sexual orientations, ages, and abilities are encouraged to apply.

ESSENTIAL FUNCTIONS

Public Relations

• Responsible for marketing, managing waitlist, processing applications, screening applicants, and leasing apartments, and welcoming new residents.
• Provides excellent customer service, maintains good relations with residents and community
• partners, assists with complaint resolution, and supports resident services.
• Works with resident services team to provide special programs or social events, including facilitating new ideas.
• Works with Property Manager to effectively monitor delinquency and assist in referring clients to Resident Services and/or FOC.

Compliance

• Assists LIHTC, HOME and HUD tenant qualification at move-in, and annually thereafter, following all LIHTC, HOME and HUD tenant occupancy requirements, as applicable. Ensures compliance with rules, regulations and tenant occupancy requirements.
• Creates and properly stores property management records and files as needed. Maintains office files and computer systems according to company standards; neat, orderly condition and in compliance with all mandated rules and regulations as required by VHDA, HOME, HUD and Piedmont Housing.
• Works with Property Manager to ensure that tenants and their guests are complying with the Lease Agreement provisions, including Pet Policy, and House Rules and Regulations.
• Collects and posts rents in a timely manner.
• Helps with preparing notices in support of lease compliance.
• Conducts inspections in coordination with annual recertification process.
• Understands and consistently follows the guidelines of the Virginia Landlord, Tenant Act and Fair Housing.
• Attends staff meetings and training as required; performs other duties as assigned.

Resident Experience

• Welcomes new residents with move-in packet. Assists new residents understand rules, regulations, and tenant occupancy requirements, as well as resident services offerings and community resources.
• Participates in residents' special events and/or projects as directed by the Regional Property Manager.
• Responds to residents' phone calls and emails within one business day and provides a realistic timeline depending on the types of requests, utilizing the language translation service if needed.
• Treats residents with respect, dignity, care and compassion at all times.
• Does not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, or any other specific classes protected by applicable laws.

KNOWLEDGE, SKILLS &ABILITIES

• Ability to contact, meet and relate to people using tact, diplomacy and patience.
• Exceptional interpersonal skills and human relation skills that positively benefit interactions with

co-workers, internal and external clientele.

• Demonstrated ability to deal effectively and professionally with coworkers and supervisors.
• Effective oral and written communication skills with individuals at all levels.
• Ability to communicate in a calm and professional manner when under pressure.
• Good comprehension skills, with the ability to listen to and understand information and ideas

presented through verbal communication.

• Must be detailed oriented, able to plan, prioritize, and organize, multi-task and meet deadlines in a fast paced environment.
• Ability to make decisions quickly and in the best interest of residents, staff and properties.
• Knowledge of HUD Section 8 Occupancy Regulations as detailed in HUD Handbook 4350.3
• Knowledge of Virginia Housing Development Authority Tax Credit qualification and compliance.
• Knowledge of Virginia DHCD HOME qualifications and compliance.
• Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
• Ability to work autonomously and understand when a superior needs to be involved in decisions.
• Good decision making skills, with the ability to analyze information, evaluate results, and

implement the best solution to solve problems or challenges.

• Self-motivated, with an ability and dedication to learn new skills quickly, keep up to date

technically, and apply new knowledge to your job.

QUALIFICATIONS

While this position leads several key areas of our work, it is not our expectation that candidates have a mastery across all areas; instead, we encourage candidates to apply who have self-awareness and humility around areas they will need to grow in and the motivation and aptitude to lead the learning required to hit the ground running.

• Minimum one (1) year of property management experience; working knowledge of LIHTC,

HOME, and HUD regulations preferred, as applicable.

• Computer skills, with working knowledge of property management software (currently One Site) and Microsoft Office programs including intermediate to strong Excel skills.
• Spanish skills a plus for stronger community engagement and outreach (Preferred)
• Must own or consistently have a vehicle available for use.
• Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

• Able to lift & carry items up to 15 lbs.
• Able to sit at a desk comfortably while working on a computer, for extended periods of time.
• Able to hear and speak to customers in person and/or by phone.
• Able to see and read on computer screen and paper.
• Able to use hands and fingers to operate office equipment such as computer, copier, phone, etc.
• Ability to stand for extended periods of time.
• Ability to move about the property and through apartments; ability to negotiate stairs as needed.

BENEFITS OVERVIEW

Piedmont Housing offers a highly competitive salary and benefits package which includes:

• Generous Paid Time Off
• Retirement Plan (401k matching)
• Health and Dental insurance
• Dependent Care FSA
• Training/Coaching

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Experience level:

• 1 year

Schedule:

• Monday to Friday

Experience:

• Property management: 1 year (Preferred)

Ability to Relocate:

• Charlottesville, VA: Relocate before starting work (Required)

Work Location: In person