Dental Front Office Scheduling/Hygiene Coordinator

Peak Family Dentistry in Chattanooga, TN is seeking an outgoing, organized, friendly person with dental industry and dental computer system experience to complete our Front Office staff. This is an extremely important role for our office, as this person will be the first point of contact for our patients in welcoming them, answering their questions, and setting the precedent for the excellent care and service our practice provides. It is important that this person has some experience with the dental industry as well as a background with dental or medical computer software and insurance billing. This is a full-time position, typically Monday-Thursday with occasional Fridays as scheduled in advance. We would prefer someone who has dental experience and can step in and confidently operate the Front Office, with dental knowledge and some insurance billing knowledge preferred. We are willing to train anyone with the right temperament, attitude, and aptitude for the position. Compensation will be based on previous experience and performance.

Peak Family Dentistry is a locally owned Chattanooga dental practice with a focus on strong culture and a positive work environment. We are growing and are looking for long-term team members who can grow along with us. If you are interested in an office with a team atmosphere, strong values and a long-term mindset then we encourage you to apply!

Job Requirements:

• Education: High school diploma or equivalent
• 2+ years in a dental office; high degree of proficiency using Dental Management System (Open Dental Preferred);
• Demonstrated expertise in dental reimbursement billing

Knowledge/Skills/Attributes:

• Has an outgoing, friendly personality that sets the tone for the office and establishes rapport with patients
• Good verbal and written communication skills
• Positive attitude and team player
• Proficient in working with dental software (Open Dental background preferred) and a high degree of comfort working with computers
• Understands and/or shows an aptitude for using dental terminology.
• Willingness to occasionally work past the scheduled shift to meet the needs of the practice.

Responsibilities include:

• Greet patients and make them feel welcome. Register new patients according to established office protocols. Assist patients to complete all necessary forms and documentation.
• Promptly answer and manage incoming calls with a professional and courteous manner.
• Verify and update new and current patient information. Inform patients of dental office procedures and policy.
• Move patients through appointments as scheduled. Keep a Short call list and fill open appointment timeslots
• Enter all relevant patient information into data system, maintain and manage patient records in compliance with privacy and security regulations.
• Meet with current and potential patients to create, review, and finalize treatment plan and subsequent financial obligations.
• Schedule patient appointments. Confirm upcoming appointments and recalls according to office protocol.
• Check daily and weekly appointment schedule. Proactively call patients to fill scheduling holes.
• Organize referrals to other medical specialists.
• Dispatch lab work appropriately.
• Collect and receipt payments from patients at time of treatment.
• Arrange payment schedule with patients.
• Maintain a clean, tidy, and welcoming professional reception area.
• Adhere to HIPAA regulations to safeguard patient privacy and confidentiality.
• All other duties as appropriate and as assigned

Peak Family Dentistry offers Full-time employees a competitive compensation package inclusive of paid time off and paid holidays, opportunity to participate in a 401(k) plan and matching.

Job Types: Full-time, Part-time

Pay: $16.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Clinic
• Private practice

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person