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Form of workAs the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose--serving the residents, businesses and visitors of Minneapolis.
The Assistant Director Emergency Communications Technology is responsible for the daily operations of the Emergency Communications 911 Center. You will ensure consistent and timely dispatch of all disciplines of emergency assistance and advance the needs and goals of Minneapolis 911, its partners, and the City of Minneapolis. You will ensure that the staff has the training and technology tools needed to perform the day-to-day life impacting functions of the Center.
Department Mission Statement: Minneapolis 9-1-1 forms the vital link between the public and the emergency responders. The department strives to collect and disseminate all requests for service in a prompt, courteous, and efficient manner. The department's actions help save lives, protect property and assist the public in their time of need. The department's motto is "We make the decisions that make a difference!"
This position will work non-standard hours as needed, which may include nights, weekends and holidays.
- Oversee and supervise the management of the operation.
- Coordinate personnel actions with Human Resources.
- Plan and make recommendations for developing operational procedures, training and hiring in accordance with national standards.
- Responsible for all stages of project management for technical and procedural improvements, preparing request for proposals and bids and assisting in the review and rewards of bids.
- Act as the liaison with the Police Department, Fire Department, Behavioral Crisis Response, Metropolitan Radio Technical Advisory Committee, BIS, the Municipal Building Commission; Qwest Communications; Hennepin County Medical Center; the Media; other city Departments.
- Confer with the department head on departmental policy and operational procedures.
- Participate as an active member of the department's management team assisting with development and maintenance of budget; participating in strategic planning and Labor Relations; acting as an advisor on MECC work with teams and attending User Board meetings as requested or needed.
- Participate in department and City technical planning for major public safety events.
- Assist in the development and subsequent communication of the department mission and vision both internally and externally.
- Assist in the current and long-term planning and strategic direction for the operations center.
- Develop and deliver presentations to internal and external agencies, City committees, and community organizations.
Minimum Education:
Bachelor's Degree in Public Administration, Business Administration Law enforcement, or related field.
Minimum Experience:
Five years of supervisory experience in a Public Safety Answering Point (PSAP) or public safety emergency dispatch organization.
Equivalency: An equivalent combination of related education and experience may be considered.
Cover letter and Resume: You must attach a cover letter and updated resume to your application. Without these documents, the application may be deemed as incomplete and will not be considered further.
Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process.Medical/Drug and Alcohol Testing: After a conditional job offer, candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test.
- Knowledge of 911 dispatch center management techniques and principles.
- Knowledge of emergency telephone equipment and procedures.
- Knowledge of Computer Assisted Dispatch (CAD) equipment and procedures.
- Knowledge of emergency radio equipment procedures.
- Knowledge of applicable labor, criminal, and civil laws and ordinances
- Knowledge of the geography and physical structure of the City of Minneapolis.
- Ability to communicate with a diverse workplace and community.
- Ability to manage others.
