Application Analyst I - Technical Education

Responsibilities
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
The Corporate IS Department is seeking a dynamic and talented Application Analyst I - Technical Education.
This position plays a crucial role in ensuring the optimal performance, functionality, and reliability of the EMR train domain. The Application Analyst I - Technical Education is responsible for maintaining the train domain infrastructure, addressing technical issues, and collaborating with cross-functional teams to ensure seamless operations.
Key Responsibilities include:

• Performs routine maintenance, updates, and troubleshooting of the EMR train domain to ensure optimal performance and uptime.
• Participates in system testing, validation, and quality assurance to ensure error-free functionality and accurate data management.
• Provides timely technical support to end-users, addressing queries and concerns related to the train domain.
• Maintains online help and patient education functionality (LearningLIVE, eCoach, Krames, etc.
• Serves as the point of contact for all technology issues related to training.
• Adheres to UHS Service Level and Change Management Policies.
• Demonstrates analytical problem solving to research and resolve service tickets pertaining to training.

Training System Maintenance/Support
Activities:

• Responsible for maintaining the Cerner Train domains and the UHS Training hospitals including rules, interfaces, patient data, permissions, and user access.
• Manages all domain copies involving the Train domains.
• Coordinates regression testing and issue resolution.
• Maintains LearningLIVE and eCoach, including production of monthly reports.
• Work closely with the trainers to ensure the train domain is set up to conduct effective training sessions.

Planning & Development
Activities:

• Assists in the IS Education team's learning and development efforts.
• Assesses current and future train domain development needs.
• Deploys system updates and streamlines processes to support training.
• Keeps current on relevant system updates and packages, clinical workflow changes and release notes.
• Collaborates with other teams to update training systems as needed to meet required training deadlines.
• Stay up-to-date with industry trends, best practices, regulations and advancements in EMR technology to propose continuous improvements.

Support Activities:
Activities:

• Assists with education and training activities such as creating tip sheets and manuals, web-based training, and tip sheets for quality.
• Uploads quarterly patient education content packages into Cerner
• Collaborates with project managers on special training projects.
• Monitors and resolves service tickets in the UHS and Cerner tracking systems.
• Provides Cerner Security Marathon and Go Live support as needed.
• May provide training to Corporate IT staff on Cerner technical functions/tools
• Assists with uploading and maintaining courses and materials in the Learning Management Systems (LMS) for training delivery, management, and tracking.

Change Advisory Board (CAB)
Activities:

• Follows all change management policies and procedures.
• Represents the Education team in CAB meetings.
• Sends weekly communications to relevant stakeholders regarding system changes
• Creates monthly education packets for all significant changes and for Cerner upgrades, as needed.
• Uploads and maintains release notes and education documents on Corporate Education Team and Facility SharePoint sites
• Follows up on questions regarding system changes.

Administration and Oversight
Activities:

• Maintains Service Excellence principles.
• Submits status reports, trip reports and training metrics to manager
• Documents train domain technical specs/processes and files them appropriately
• Keeps management well informed of activities, needs, problems.
• Updates project plans in online Project Management system.
• Adheres to Corporate and Information Services policies, including UHS Service Levels, Project Management, and Change Management.

Qualifications
Position Requirements:
Associate's Degree required. Bachelor's Degree preferred.
Knowledge:
EMR system technical and build experience required. Certifications in EMR systems maintenance and relevant technologies are a plus. Knowledge of hospital environments preferred.
Required Skills:

• Familiarity with industry-standard EMR software and programming languages (SQL)
• Strong planning, tracking, change management, risk management, and issue management skills relating to technology.
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Effective written and verbal communication skills to convey technical concepts clearly.
• Ability to manage and prioritize multiple training projects simultaneously.
• Strong organizational skills to develop training timelines, schedules, and deliverables.
• Ability to work collaboratively with subject matter experts (SMEs), technical teams, management, and other stakeholders.
• Demonstrates customer-oriented service excellence principles.
• English language proficiency.

License or Registration Requirements: N/A
Travel Requirements: Position requires up to 10% overnight travel for periods of up to one week.
This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
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