Address
Form of work
SalaryOverview:
Under the direction of the Front Desk Manager / Shift Manager, the incumbent is responsible for all functions concerning the arrival, departure, and hotel services of hotel guests.
Responsibilities: - Warmly greet hotel guests and provide a seamless registration, arrival, and departure process for all guests
- Maintain thorough knowledge of property and local attractions to best advise guests, as well as distributing reading material for guests.
- Communicate with Customer Care for future reservations via telephone calls.
- Assist with booking guest reservations that are walk-ins.
- Respond to guest requests and communicate with other departments as it relates to those requests.
- Provide alternative options to guests if their requests cannot be satisfied.
- Offering bell assistance to each guest upon departure.
- Perform other duties as assigned including, but not limited to, assisting Rooms Control based on coverage and business demands.
- Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces before registering guests.
- Other duties as assigned.
#indeedAC
Qualifications: - High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
