Administrative Assist/Receptionist

About us

Since 1953, TRM has been a beacon of hope in the Topeka and NE Kansas communities to those experiencing homelessness, hunger, poverty and many forms of trauma. In 70 years of service TRM has grown from a small facility with basic services and just a few beds, to a multi-facility organization that provides shelter, food services, housing opportunities, human trafficking and trauma interventions, rehabilitation, and education for thousands of people in need every year. Additionally TRM works closely with other community organizations to bring food, clean clothing and showers to unsheltered individuals in the Topeka area.

​From providing shelter to 1,127 different individuals, to helping 232 individuals find safe and permanent housing, to providing 589,420 meals in 2022, TRM works tirelessly to support those in need in our community.

We believe every person who walks through our doors is loved by God, and that each day is an opportunity to change someone’s life for the better. We strive to identify and help heal the root causes of homelessness and poverty, working daily to bring Help and Hope through serving those experiencing homelessness and hunger.

SUMMARY:

This ministry position focuses on providing responsive customer service as the main point of contact for those visiting, calling or contacting TRM. Concurrent with this provides administrative support to both staff and leadership.by answering all calls and inquiries overseeing building access and property, monitoring cameras, signing guests in and out of the building, and being a friendly, helpful resource for those with questions. Additionally, acts as a resource to assure efficiency. Tasks will be assigned related to administrative office tasks.

Guiding value: Along with all other ministry positions, there is an expectation of sharing the love and compassion of Jesus Christ with all staff, guests, and visitors of the Topeka Rescue Mission.

ESSENTIAL FUNCTIONS:

Security:

· Monitor who is always in and around the building by observing cameras.

· Screen visitors and assist individuals in signing in/out of the building. Contact appropriate personnel when the visitor arrives and, if appropriate, direct visitors on where to go.

· Must be familiar with intercom system to make building-wide announcements in case of emergency.

· Notify appropriate individuals in the event of an emergency and supervise protocols as instructed.

· Work with Director of Facilities and Security to keep security protocols for all Topeka Rescue Mission facilities up to date.

Administrative

· As the first contact at TRM, be friendly and welcoming on the telephone and in person when greeting visitors.

· Answer the telephone for all incoming TRM calls between the hours of 8 a.m. and 4 p.m. and direct phone calls appropriately. Set phone calls to “night” for afterhours timeframe.

· Responsible for maintaining Step Ahead Texting Program and Topeka Rescue Mission Phone and Extension Lists.

· Maintain SharePoint Calendar for classes, large meetings, and events and communicate changes made on short notice to Palace staff.

· Notify Palace staff of building-wide announcements and/or issues.

· Complete service requests for any maintenance needs at the Palace.

· Check all CP front desk equipment daily to ensure it is ready for daily activity.

· Collect mail/boxes when they arrive and notify staff of delivery.

· Keep the front desk area clean, tidy, and organized with proper supplies stocked.

· Maintain the organizational relationship with PANT, including reviewing invoices from veterinarians, collecting payments from guests and communicate all needed information to the finance department

· Monitor TRM cell phones including accurately tracking inventory, reviewing bills for accuracy, and setting up phone service for new employees.

· Assist as needed or assigned with IT related help desk situations.

· Assist with donor relations in the following areas:

o Manage the Nimble thank you calls process with submitting call lists and updating information that comes from those calls as well as processing and uploading the prayer requests from donors into Virtuous.

o Print donation letters and prepare them for stuffing and outgoing mail.

o Assist with donor calls for assistance or questions as needed.

· Serve as the primary contact for the PANT program, including monitoring costs, reviewing invoices, and submitting all needed information to finance.

· Other duties as assigned.

SUCCESS FACTORS:

· Communication and relational skills

· Ability to create a compassionate and welcoming environment.

· Awareness and discerning of surroundings.

· Ability to remain calm and use tact and skill in response to difficult or emergency situations.

· Intermediate computer skills including use of Microsoft Office including Word, Excel, Outlook and PowerPoint

· Supply management and inventory

· Organizational Skill

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Why do you want to work at Topeka Rescue Mission?
• TRM is a Christ-centered organization. What does this mean to you?

Experience:

• Administrative: 2 years (Preferred)

Work Location: In person