Receptionist

Village Travel is a family-owned company that operates over 150 charter motorcoaches and plans unique travel packages that are marketed to more than 27,000 households. In addition, Village offers traditional travel agency services, a fleet of Entertainer Coaches, and operates daily Beeline service. Most recently, we added Village Transport offering a fleet of Kenworth T680 tractor/trailers. The Company began in 1980 and has since expanded its regional footprint and continues to grow into one of the largest full-service charter and tour operations in the Midwest with offices in Wichita (KS), Salina (KS), Oklahoma City (OK), Tulsa (OK), Fort Smith (AR), Springdale (AR) and Springfield (MO).

Compensation and Benefits: Our team is the heart of our business, which is why we offer a compensation and benefits package that includes, Health, Dental, Vision, Company Paid Life Insurance, 401k Matching Plan, and Paid Time Off for eligible employees. In addition, we provide performance-based pay, bonus potential, professional growth opportunities and pride ourselves on team-building events and recognition. This is an excellent opportunity to become part of our growing company!

Position Summary:

The Full-Time Receptionist will report to the Tour Sales Director and will oversee all receptionist duties at the main entrance desk. The Receptionist’s main goal is to provide our customers with outstanding customer service and support. As the “face” of our company, the successful candidate will be professional and friendly, with outstanding people skills.

Duties/Responsibilities:

• Responsible for answering, screening and routing all phone calls.
• Responsible for answering all inquiries about the company.
• Greet customers and visitors and provide them with superb customer service.
• Contribute to a positive work climate and the overall team effort of the company.
• Responsible for maintaining snack pack inventory.
• Ensure reception area is neat, presentable and equipped with necessary supplies.
• Accept all letter and packages and coordinates mail flow in and out of the office.
• Order all office supplies and equipment.
• Serves as a backup to the reservations and tour department.
• Answers all online inquiries from customers.
• Other duties as assigned.

Required Qualifications:

• High school diploma or relevant qualification.
• A minimum of 2 years proven experience in a similar role.
• Ability to prioritize, work independently, and communicate (orally and written) effectively.
• Excellent customer service skills.
• Superb written and verbal communication skills.
• Excellent organizational and multi-taking abilities.
• Strong knowledge of Microsoft Office programs.
• Ability to speak clearly, calmly and to maintain patience.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend and sit. The employee must regularly lift and move up to 25 pounds.

Village Travel is an equal opportunity employer and affirmatively seeks diversity in its workforce. Village Travel recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.