Address
Form of work
SalaryAbout us
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
```Job Summary```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries and issues, and ensuring customer satisfaction.
```Duties```
- Answer incoming customer calls and respond to customer emails in a timely and professional manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving billing issues
- Utilize effective communication skills to actively listen to customers and identify their needs
- Perform data entry tasks accurately and efficiently
- Collaborate with other team members to ensure seamless customer experiences
- Maintain a high level of product knowledge to effectively address customer inquiries
- Identify opportunities for upselling and cross-selling products or services
-Ability to learn new software for order placement.
```Experience```
- Previous experience in a customer service role is preferred
- Strong verbal and written communication skills in English
- Ability to analyze situations, problem-solve, and make sound decisions
- Proficient in using computer systems and software applications, Microsoft Excel and Word
- Excellent multitasking abilities with the ability to prioritize tasks
-Basic computer skills needed
Training is provided upon hire.
If you are passionate about delivering exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Job Type: Full-time
Pay: $13.64 - $14.54 per hour
Expected hours: 30 – 40 per week
Benefits:
- On-the-job training
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
Ability to Relocate:
- Batesville, MS 38606: Relocate before starting work (Required)
Work Location: In person
