Administrative Assistant

Fast-paced, growing pet care business is seeking a remote part-time Administrative Assistant to help with the day-to-day on-site responsibilities of running the business. This position would require about 20 hours a week, but has the opportunity to expand into a full-time position as the company grows. Schedule must be flexible to accommodate possible evening and weekend hours. As a growing business, you would have varied responsibilities in a few operational areas. We wear many hats!
Responsibilities:

• Answer incoming phone calls and respond to any inquiries in a timely manner
• Scheduling of new and current clients to include re-scheduling
• Manage groomer and sitter schedules
• Manage client files and update the information accordingly
• Ensure all visits are assigned and completed
• Manage Outlook correspondence and respond in a timely manner
• Follow company procedures to organize messages
• Add appointment notes for groomers and sitters
• Be an emergency backup sitter
• Use company message boards as needed for communications
• Attend events and run errands as needed
• Perform other administrative tasks as assigned

Qualifications/Skills:

• MUST LOVE ANIMALS AND PEOPLE
• 1-3 years of customer service or data entry experience
• Detailed-oriented
• Previous use of scheduling software desired, but not necessary
• Proficient in Outlook
• Ability to work and multi-task in a fast-paced environment
• Ability to perform well and stay upbeat, positive, and kind when you are pulled in multiple directions by multiple people (or pets) is an absolute must.
• Obsessive about lists and checking things off your to-do list
• A strong understanding of technology tools and the ability to learn quickly is important to master the tools we use in our business including basic Microsoft Office, Social Media platforms for business, and others specific to the pet care business.
• Excellent oral and written communication skills, able to function at a high level of customer service and maturity.
• Must have your own reliable transportation and smartphone.

Previous experience in the pet industry or with dogs & cats is preferred.
Woofie's LLC. an affiliate of Authority Brands Inc. was founded in 2004 and has been franchising since 2018 with locations nationwide. Woofie's is the first in the professional pet care services industry to offer the combined services of pet sitting, dog walking, and mobile pet spa services. Their completely customizable service menu further sets them apart and focuses on personalized customer care. Woofie's has been consistently awarded as a top pet care services provider by the Loudoun Times-Mirror, the Washingtonian, Posh Seven magazine, and Northern Virginia magazine.
You are applying for work with a franchisee of Woofie's, not Woofie's Franchising SPE, LLC, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.