Address
Form of work
SalaryDescription
The Compliance & Operational Excellence area of Health and Human Services is seeking a Senior Administrative Assistant to manage and conduct the Eligibility & Work Services (EWS) appeals and to represent the agency at court hearings with the Minnesota Department of Human Services (DHS) - Appeals Division. This position works primarily with clients, DHS judges, EWS staff and supervisors.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is hybrid and will be performed both on-site at the Health Services Building at 525 Portland Avenue South, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit earning position.
This position is internally classified as Administrative Assistant, Senior.To view the job class specification, click here.
In this position, you will:
- Manage, from start to finish, all of the client appeals of eligibility for benefits in EWS.
- Represent the county at appeal hearings with DHS judges and EWS clients at the Minnesota Department of Human Services.
- Keep in contact with clients throughout the entire appeal process.
- Train staff on the appeal process.
- Draft appeal summaries.
- Answer questions regarding the appeal process.
- One of the following:
- Bachelor's degree or higher in public administration, business administration, or other field appropriate to the position and four years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
- Eight or more years of experience in general administrative work relating to the management of departmental/organizational operations or in a specialty area appropriate to the position.
- Three or more years of experience working with Eligibility & Work Services.
- Experience determining whether individuals and families are eligible for government assistance programs.
- Experience helping individuals secure social services such as housing, medical care, education, food, and daily expenses.
- Strong knowledge of and experience with income programs including:
- Burial Assistance
- Cost-effective health insurance
- County-based Medical Assistance (MA)
- Emergency Assistance (EA)
- Emergency General Assistance (EGA)
- General Assistance (GA)
- Minnesota Family Investment Program (MFIP)
- Minnesota Supplemental Aid (MSA)
- Revenue recapture appeals (when taxes are used to cover overpayments)
- Supplemental Nutrition Assistance Program (SNAP)
- Transportation
- Knowledge of county and state systems, including Maxis, MMIS and MNSURE.
- Effective interpersonal, verbal, and written communication skills; including customer service, interaction with clients, and public speaking skills.
- Ability to:
- Be flexible, highly organized, and self-directed with strong documentation skills.
- Interact with clients and staff with tact, discretion, and sensitivity.
- Demonstrate understanding of cultural differences and the impacts of racism on service effectiveness, organizational effectiveness, and on relationships with staff, partners, and those we serve.
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check.
If you have any questions, please contact:
Rebecca Maddaus
Rebecca.Maddaus@hennepin.us
#LI
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .
