Administrative Assistant

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Roles and Responsibilities

Phones:

• Answer Phones, providing courteous and professional customer service.
• Intake of call in SERPRO software and notifying proper franchise teams.

Office Administration:

• Maintain company calendar/schedule: Ensure meetings are calendared and travel booked, resulting in compliant meeting attendance.
• Maintain company contact directory
• Maintain proper on-hand delivery of office and general supplies: Ensure needed supplies are on-hand, resulting in productive employees
• Uniform Inventory, ordering and disbursement to franchise location employees
• Tracking Customer Document status through DocuSign software
• Obtaining Insurance Adjuster Information and updating SERVPRO Work Center

HR Administration:

• Assist with writing and updating policy and procedures
• Assist with reviewing new candidates and scheduling interviews

Marketing:

• Updating Company/Contact information in Salesforce software
• Sending MSA documents as requested from Marketing Manager through DocuSign
• Marketing Projects as requested

Position Requirements

• 2+ year(s) of administrative or office-related experience
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate®and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Administrative: 2 years (Preferred)

Ability to Relocate:

• Middletown, CT 06457: Relocate before starting work (Required)

Work Location: In person