Administrative Assistant (Remote - Washington State)

THE COMPANY

At Farwest Travels, we’re passionate about fostering connections and creating memories that last a lifetime through curated group travel experiences. Our mission is to bring like-minded travelers together, for solo explorers seeking new companions or a group looking to embark on a shared adventure.

With a diverse range of meticulously planned itineraries, we cater to all kinds of interests – from cultural enthusiasts and thrill-seekers to nature lovers and foodies. Our experienced guides are dedicated to ensuring seamless journeys, taking care of all the logistics so our clients can focus on soaking in the unique experiences each destination has to offer.

Our company is owned by women and operated by women and we are committed to providing a working environment that lifts up their employees, celebrates diversity, and cares deeply about delivering unforgettable experiences to our clients.

THE POSITION

We are searching for an Administrative Assistant to play a crucial role in ensuring a smooth and efficient operation for the business. They will be responsible for a variety of administrative tasks, including managing bookings, interacting with clients, handling inquiries, and supporting the company’s day-to-day operations. The Administrative Assistant’s expertise in destination exploration and their ability to curate exceptional journeys will play a pivotal role in shaping our customers' travel adventures.

TASKS & RESPONSIBILITIES

• Administrative Tasks - Manage schedules, coordinate meetings, and handle administrative duties for the agency staff. Maintain a customer database, track client preferences, and ensure data security and privacy compliance.
• Create Travel Experiences - Conducting comprehensive research and craft innovative travel itineraries to ensure our clients have unique and unforgettable travel experiences.
• Booking Management - Assist clients with flight, hotel, and car rental bookings. Verify availability, provide options, and confirm reservations. Send booking confirmations and updates to clients.
• Customer Service - Connect with clients via email, phone (including Google Meet), and in-person, providing information and travel advice. Offer recommendations and personalized itineraries based on client preferences. Handle customer feedback and address concerns professionally.
• Travel Document Assistance - Assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. Provide information on vaccination requirements and local customs regulations.
• Payment Processing - Process client payments securely, including credit card transactions and refunds. Maintain accurate records of financial transactions.
• Itinerary Management - Create, update, and share detailed travel itineraries with clients, including flight details, accommodation information, and activity schedules.
• Notification and Reminders - Send notifications for upcoming trips, check-in reminders, and weather updates for travel destinations.
• Expense Tracking - Assist clients in tracking their travel expenses and provide expenditure reports.
• Travel Alerts - Provide real-time travel alerts and updates, including flight delays, cancellations, and safety advisories.
• Other duties as assigned.

THE CANDIDATE

Core Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Extremely organized and deadline driven.
• Self-starter: desire to take on projects without being asked.
• Proficiency in Microsoft Office Suite, specifically Excel and Word.
• Proficiency in Shopify a plus
• Proficiency in Canva a plus.
• Familiarity with visa and passport application process is a plus.

Qualifications:

• Washington State resident.
• High school education or equivalent.
• Two to four years of experience in an administrative role.
• Experience with travel a plus but not required.
• Experience working remotely.

ADDITIONAL DETAILS

Physical Demands and Work Environment:

• Regularly required to stand; walk; sit; crouch; use hands and arms to finger, handle, feel, or carry; reach with hands and arms.
• Walk and drive, safely and alertly for extended periods.
• Occasionally required to lift up to 10 lbs. and up to 25 lbs.

Schedule/Hours:

• 9:00 am - 5:00 pm Pacific Time Zone, Monday through Friday
• Full-time, Remote

Compensation and Pay Status:

• $18.75 per hour, non exempt. Negotiable depending on experience.
• Medical insurance after 90 days
• PTO after two years

INTERESTED?

If you have an eye for detail, a passion for traveling and thrive in an organizational role, our Administrative Assistant position is the one for you! We look forward to reviewing your application!

The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the Company.

Farwest Travels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Farwest Travels and Gorge HR have partnered up in the recruitment efforts for this position.