Administrative Assistant Logistics & Warranty

Administrative Assistant with Logistics, Warranty, RMA or similar experience needed for full-time contract position (12mos+) with potential to become permanent and offering remote flexibility. Candidates must reside within commuting distance to Nashua, NH IF business needs require time on-site. This is a great opportunity to get a foot in the door with an A+ employer that offers an excellent work environment, a diverse and progressive culture, generous benefits package once perm and more!
Position Overview:

• Manage warranty returns including data entry of returns and customer contact regarding warranty returns
• Answer emails and phone calls from customers regarding warranty replacements.
• Communicate daily with our 3rd party provider to provide guidance on return order issues and related transportation issues
• Work with internal partners as needed such as Product Support, Sales, and Quality team to provide customer service to end customers and resellers, etc.
• Support Dept Managers with ad hoc administrative tasks.

Key responsibilities:

• Create and handle warranty returns, including data entry of warranty return orders into the system, and assist customers through email and phone communication.
• Monitor return orders are running through systems as planned, address challenges when needed, and ensure RMA orders are processed according to service level agreements.
• Coordinate with relevant departments such as Quality Assurance and Research & Development teams regarding quality issues or any other complaints from customers
• Maintain resource planning system for relevant data.
• Create and maintain customer-specific SOPs and processes where applicable

Education, Skill & Experience Requirements:

• High School Graduate; College Education Preferred
• 2+years work experience within Logistics & Operation, Customer Service or similar, ideally in high-tech or telcom industry
• Good PC Skills including working knowledge of Microsoft Office and Windows, ERP experience a plus
• Excellent verbal communication, listening, and learning skills
• Ability to multitask and manage multiple customers and orders/tasks at the same time
• Pleasant and courteous telephone etiquette
• Excellent communication skills

Flexible work from home options available.