Administrative Assistant / Customer Service Representative

Job Title: Administrative Assistant / Customer Service Representative

Location: Charleston, SC (Local candidates only)

Company: Charleston Engagement Rings

Salary: $20-25/hour (depending on experience)

Job Type: Full-Time / Part-Time (Variable Hours)

About Charleston Engagement Rings:

Charleston Engagement Rings is a premier jeweler specializing in Truly Custom lab-grown diamond engagement rings. We are committed to creating personalized, stress-free experiences for our clients, focusing on integrity, innovation, and excellence. Our team is dedicated to crafting unique symbols of love, tailored to individual tastes and values. As a locally owned business, we actively support various causes, including pro-life, anti-sex trafficking, and faith-based initiatives.

Job Description:

As an Administrative Assistant / Customer Service Representative at Charleston Engagement Rings, you will be a vital part of our team, providing exceptional support to our staff and clients. Your role will be a blend of administrative duties and Customer Service responsibilities, ensuring the smooth operation of our business and delivering outstanding customer experiences.

Key Responsibilities:

• Manage customer facing responsibilities such as greeting clients, answering phones, and handling inquiries.

• Provide excellent Customer Service, both in-person and over the phone, maintaining a friendly and professional demeanor.

• Assist in scheduling appointments and maintaining calendars for staff and clients.

• Support sales and design teams with administrative tasks, including data entry, filing, and document preparation.

• Handle client correspondence and follow-up communications.

• Coordinate with suppliers and maintain inventory records.

• Contribute to the planning and execution of promotional events and initiatives.

• Uphold the company's values and standards in all interactions.

Requirements:

• High school diploma or equivalent; further education or certification is a plus.

• Proven experience in an administrative or Customer Service role.

• Exceptional communication and interpersonal skills.

• Strong organizational and time-management abilities.

• Ability to work both independently, as well as collaborating as part of a team.

• Must be able to be self-disciplined

• Ability to work flexibly, including weekends and evenings as needed.

• Proficiency in MS Office and familiarity with CRM systems.

• Strong work ethic

• A positive attitude and a team player mindset.

• Basic understanding of numbers and accounting principles.

• Experience with QuickBooks or similar software is a plus.

• Experience with Artificial Intelligence is a plus.

• Valid driver's license.

• Must be creative, a forward thinker, and able to anticipate needs and take initiative.

• Must be able to respond quickly and manage variable work hours.

• Commitment to ethical practices and alignment with our company values.

• Must be based in or near Charleston, SC.

Benefits:

• Flexible Schedule for the most part.

• Opportunities for professional development.

• Being part of a close-knit team in an intensely values-driven organization.

• A chance to contribute to meaningful causes through your work.