Administrative Assistant

Administrative Assistant

General summary of duties:  Functions as technical support for all web-based systems

Supervisor: Office Manager

Duties include but are not limited to the following:

Job responsibilities and knowledge

• Maintains AMR learning websites and acts as a liaison between our webmaster, programmers and AMR Learning staff.
• Collaborates with development teams to discuss, analyze or resolve usability issues
• Identifies or addresses interoperability requirements
• Documents website changes or change procedures and distribute to staff
• Assists the marketing department to develop and document style guidelines for web site content.
• Coordinate Professional Education yearly class calendar for distribution to all locations
• Upload/add all Paramedic, EMT and Professional Education courses to AMR learning websites.
• Enter all Paramedic, EMT and Professional Education classes into Campus
• Tests software packages for use in web operations or other applications
• Maintains monitoring tools on web servers or websites.
• Ensures web master performs a test of backup or recovery plans regularly and resolves problems.
• Creates and provides technical support for various Program Facebook pages
• Recommends web site improvements
• Implements updates, upgrades, and patches in timely manner to limit loss of service.
• Maintains Roseville Program Facebook page on a weekly basis.
• Greets visitors on-site and provides program information as requested.
• Initiates and monitors the student registration process for all EMS Education Programs.
• Initiates and monitors the student registration process for AHA, NAEMT, and other standardized courses as assigned.
• Orders supplies as appropriate for the Program.
• Types a variety of documents including memos, letters, reports, and other materials.
• Handles incoming calls, including routing to the appropriate individual.
• Prints/copies documents as needed.
• Compiles and prints reports as directed or as needed for tracking or reporting purposes.
• Files correspondence as appropriate: electronic or hard copy.
• Maintains accurate records and files on courses, students, and programs.
• Sorts incoming mail.
• Attends meetings as requested.  Composes a draft of minutes as requested.
• Assists staff with schedules and coordination of instructors for the various courses and programs offered by NCTI.
• Assists with equipment organization and maintenance.
• Participates in the maintenance of the facility appearance.
• Provides technical support for Management team

• Other duties as assigned.

Communication

• Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
• Utilizes tact and appropriate problem-solving process when dealing with issues identified.
• Relays concerns and initiates problem solving in a timely manner.
• Interacts positively with staff members, agency personnel, and students.
• Serves as an ambassador for all programs.
• Uses discretion and maintains confidentiality regarding patient and agency personnel information.

Fiscal responsibility

• Executes job duties to achieve optimal productivity and efficiency.

• Consistently completes assignments with a high degree of accuracy and meet deadlines.

• Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
• Participates in the maintenance of Program office supplies.

Problem solving

• Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
• Assumes responsibility for effectively addressing issues and solving problems.
• Demonstrates good judgment in handling situations not covered by written or verbal instructions.
• Cooperates with intradepartmental problem identification and solutions.

Knowledge, skills & abilities

• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to work with other employees, supervisors and external parties.

• Ability to maintain confidentiality of privileged information gained as result of job functions.

• Ability to work independently and under pressure.

• Demonstrates accuracy and proficiency in use of computer and software programs used by the Program.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Education

• High School or GED diploma required
• EMT or Paramedic certification/licensure preferred

Experience:

• Experience with WordPress, HTML, JavaScript, Website Hosting and Web Operations preferred.
• Experience with Authorize.net preferred
• Experience with front office functions preferred.
• Two years of experience in front office/customer service functions preferred.

Licensure/certification: Certified EMT or Paramedic

• None

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers. 

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $20.00 - $25.79