Administrative Assistant

Do you enjoy helping others? Do you have a knack for being organized and detailed? Are you looking for a rewarding long-term position? I am hiring a support person to act as a personal assistant to myself, provide additional support to the sales team and help with all the behind scenes requests and duties.

Megan O’Connell State Farm is a locally owned insurance agency. The office has earned several awards and is a growing agency with big dreams. The office is fast paced, goal oriented with an upbeat environment.

Come join our in-office-family! No insurance experience is necessary.

Duties and Responsibilities:

• Provide prompt, accurate, friendly service by responding to inquiries from existing policyholders regarding insurance policy changes, billing questions, mailing forms, attaching forms, etc.

• Act in the role of the Owner’s Assistant: handling delegated emails, checking voicemails, returning calls.

• Obtain information from existing clients on behalf of State Farm Corporate to keep policy information and discounts up to date.

• Set appointments for owner and other office representatives with existing customers. Text appointment reminders, upload appointment notes.

• Assist sales team: handling document requests, reaching out to State Farm Corporate for specific customer follow ups.

• Provide excellent customer service to exceed and enhance a customer’s experience.

Requirements:

• No insurance experience is necessary

• Will have to obtain insurance license: will explain during phone interview.

• Associates Degree or higher preferred

• Reliable

• Excellent communication skills: Strong attention to detail and accuracy. Impeccable written and verbal communication skills and a clear, thoughtful, and professional demeanor in all interactions

• Ability to multi-task: Handle a large quantity of inbound calls, emails and follow up tasks

• Highly organized & reliable: Ownership of the process and the drive to deliver high quality work consistently

• Strong problem analysis and resolution skills

• Ability to plan and organize work to ensure deadlines are met

• Ability to research issue and gather relevant information

• Strong follow-up skills-not a procrastinator

• Enjoy talking with people, positive attitude, quick learner

• Service-Oriented Personality - Willingness to go above and beyond to create positive relationships and to help clients

• Time Management -Ability to handle work from multiple customers in a fast-paced, deadline-driven environment with a strong ability to prioritize and re-prioritize work on a day-to-day basis

Pay and Benefits:

• Salary: $45k-$55k
• Bonuses
• Benefits
• Growth potential and advancement
• Annual pay raises based on performance
• Small business environment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person