Administrative Assistant

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Summary

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Description

Administrative Assistant Position Description

The Administrative Assistant plays a critical role in supporting operations and providing exceptional customer service at Advance Transit. Reporting to the Chief Operating Officer (COO), this position handles customer inquiries regarding bus routes and paratransit services. The role collaborates with colleagues across departments and provides comprehensive administrative support as needed. Additionally, the Administrative Assistant acts as a backup scheduler and dispatcher, further supporting the efficient operation of the paratransit program. The position requires periodic Saturday work for paratransit functionalities.

This position is classified as "safety sensitive" and as such is subject to Federal Transportation Authority (FTA) mandated drug and alcohol testing.

Advance Transit is a registered 501(c)3 organization that has been providing public transit services to communities in Vermont and New Hampshire since 1984. This position is located in Wilder, VT. For this role, on-site work is required.

Essential Functions

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Customer Service

• Represent the organization in a positive manner in interactions with members of the community.
• Respond to inquiries regarding fixed route and paratransit services.
• Address customer concerns and ensure satisfaction.
• Welcome visitors to AT's office.

Office Management and Departmental Support

• Assist various departments with administrative tasks.
• Perform clerical duties (filing, data entry, etc.)

Meeting and Event Coordination

• Manage logistics for meetings (scheduling, agendas, minutes).
• Assist with event planning tasks as assigned.

General Duties

• Adhere to applicable laws, regulations, and internal policies.
• Perform additional duties as assigned.

Required Skills, Knowledge & Background

• Customer service skills
• Written and verbal communication skills
• Organizational skills and attention to detail
• Time management skills
• Mathematical and reading comprehension skills.
• Proficiency in Microsoft Windows and Office (e.g. Word, Excel, Outlook)
• Digital literacy and research skills (including data analysis and information vetting)
• Ability to work independently and collaboratively.
• Ability to maintain confidentiality.
• Aptitude for learning new software, systems, and office equipment.
• Ability to read maps and provide directions.

Preferred Qualifications

• Prior office or administrative support experience.
• Prior experience providing customer or technical support.
• Valid Driver's license

Travel

Travel is primarily local during the business day.

Equal Employment Opportunity

Advance Transit provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veterans status, genetics or any other category protected by federal and state law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Advance Transit is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. Advance Transit believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission.

Classification

Full-time, Hourly, Non-Exempt