Administrative Assistant

Capstone ISG is one of the nation's fastest growing Independent Adjustment firms. As we continue to grow our business, we look for people who offer inspiration and innovation, as well as have an internal drive for results. Our team members are focused on customer service and are dedicated to making Capstone a fun and rewarding place to work.
Key Responsibilities

• Answers phones and routes calls to the appropriate staff member.

• Opens, sorts and distributes incoming mail and packages

• Performs general clerical duties to include, but not limited to, copying, word processing, and mailing.

• Compiles and distributes daily reports to Managers and Supervisors.

• Initiates all new assignments for the claims handling process. Includes sending claim acknowledgement letters to the appropriate contact.

• Reviews, uploads, and sends invoices to clients according to client specific instructions.

• Makes edits to invoices as instructed.

• Inputs timecards for various employees.

• Ensures everything is sent out to clients and/or adjusters according to Capstone standards.

• Additional responsibilities as assigned

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Required Experience:*

• 1 year of clerical experience required. Extensive customer service experience may be substituted for the minimum qualifications.

• Proficient with Microsoft Office

• High school diploma or equivalent required. Higher education preferred.

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Skills and Competencies:*

• Strong written and verbal communication skills

• Ability to work in a high volume, fast paced environment managing multiple priorities

• Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience.

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Physical Demand Requirements:*
The physical requirements associated with the position are limited. Repetitive tasks are associated with typing, filing, data entry, note taking, telephonic communication, mailings, and general clerical duties.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Location: 2180 McComas Way Suite 107, Virginia Beach, VA 23456

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote