- Greet people that enter the showroom and match them with staff or show them the product, set an appointment if no sales staff is available.
- Answer incoming calls and set sales appointments using our script.
- Schedule appointment.
- Email and call to confirm appointment.
- Review performance results for sales closing percentages, demo rate, number of 1 leg, etc.
- Update LP.
- Transfer calls when staff available and send email to staff if unavailable for calls.
- Take calls for service department and other offices in the building and forward to the individual, if our service staff is unavailable, email the service staff & communication specialist and note LP.
- Attend open house as needed for support and traffic flow.
- Collect and distribute mail and packages ingoing and outgoing.
- Mail out warranties/post cards.
- Encourage the sales staff and praise their sales.
- Update LP on all customer contacts.
- Sign all visitors into log.
- Transfer all non-sales appointment calls to appropriate department.
- Accurately enter all customer information into company CRM.
- Generate referrals/reviews via phone calls to current customers.
- Ensuring that customers are treated with an excellent experience for inquires, questions, order status, service requests and helping the office team as needed.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
- Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
- Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
TRAVEL REQUIREMENTS
- Health, Dental and Vision insurance.
- Matching 401k program.
- Reimbursement Accounts: contributions are on a pre-tax basis.
- Short Term and Long-Term Disability.
- Company-paid Life Insurance of one-time salary and the option to purchase supplemental life insurance for yourself and eligible dependents.
- Employee Assistance Program.
- 100% tuition and book reimbursement for an “A”, 75% reimbursement for a “B”
- 8 holidays recognized plus one floating holiday.
We are a Drug-Free Environment and conduct background checks.