Address
Form of work
SalaryThe Child Support Enforcement Division (CSED) is currently recruiting for multiple Administrative Assistant 1’s to fill full-time permanent positions in our Anchorage office.
Are you looking for a job that includes:
- Working with a knowledgeable, high-achieving, experienced and fun team
- Having opportunities for career progression – promote!
- Flexible work arrangements upon completion of training, including:
- The ability to work from home up to 4 days per week
- A chance to learn about all areas of child support by working with our various sections
- Playing a direct role in improving the lives of Alaskans by supporting the child support program
What you will be doing:
We are seeking individuals to provide complex clerical support to the assorted sections within the Client Services and Support Services areas of the Child Support Services Division (CSED). This includes but is not limited to:
- Initiating, inputting, analyzing, researching, updating and finalizing child support case activities through the use of multiple on-line data systems including the Child Support Services Winstar Case Management System and the CSED Imaging and Document Management System
- Providing telephone coverage
- Maintaining office supplies
- Data Entry
- Filing
- Document preparation and finalization
- Distributing mail
- Providing information to the public or other agencies requiring considerable interpretation and explanation of policies and a general knowledge of all services of the agency
- Initiating clerical actions that are necessary in proceeding with a child support case
More information about CSED can be found on our website: http://childsupport.alaska.gov/
The benefits of joining our team:
Located in the Atwood building in downtown Anchorage, we are a large division with 196 employees. In your role you will have a direct influence on the agency's ability to effectively and efficiently attain federal and department goals and objectives.
Along with the benefits provided by the State of Alaska, including health insurance and retirement, you will receive the benefits of in-depth training on how to do the work, multiple advancement opportunities, and a management team that empowers and mentors staff who are interested in progression.
This position requires in-person training, and office presence is required.
Who we are looking for:
The ideal candidate will possess the knowledge, skills, and abilities listed below.
- Ability to work independently and prioritize workload in a high-pressure environment while maintaining a high accuracy rate
- Ability to perform arithmetic calculations involving fractions, decimals and percentages
- Experience using Word, Outlook, Excel or similar programs
- Experience with high volume data entry
- Experience drafting, proofreading and finalizing professional business documents and correspondence
- Experience interpreting and explaining programs, policies and regulations to the public verbally and in writing
- Experience working with confidential information
- Ability to work as a member of a team, to include cross-training and covering for teammates
- Experience handling incoming and outgoing mail or documents, to include reviewing, sorting, distributing and filing
- Ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher.
Minimum Qualifications
Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.
OR
Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)
Special Note:
Examples of advanced clerical experience include:
OR
Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)
Special Note:
Examples of advanced clerical experience include:
- Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
- Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).
Additional Required Information
**NOTE: PLEASE READ THE FOLLOWING CAREFULLY**
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.
Background Check
The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.
At the time of application, the applicant must attach as individual documents the following items (If unable to attach documents, please fax or email the contact listed below):
- Copy of transcripts, if using education to meet minimum qualifications
If selected for an interview, the applicant must provide the following:
- Copies of all performance evaluations received for the last two years. If performance evaluations are not available, you may substitute a written statement explaining why they were not available, or two letters of professional reference.
- Typing certification (dated within one year) showing the ability to type a minimum of 35 gross words per minute with an accuracy rate of 95% or higher. Typing certifications are available at any Alaska Job Center location. Location information is available at the following web page: www.jobs.state.ak.us/offices/index.html
Application Notice
You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching documents to your application or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
Supplemental Questions
This recruitment utilizes a supplemental questionnaire as part of the application process. These questions may be a mix of written, multiple-choice, and select all that apply questions. The answers you provide to the questions will be an opportunity for you to tell us about your experience and/or education. The answers will be used to determine which applicants will advance to the interview phase of the recruitment and selection process; please be as thorough and accurate as you can.
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
Education
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required prior to the closing of this recruitment. Transcripts can be attached to your application or faxed using the contact information below.
Special Instructions for Foreign Education
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.
Work Experience
If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Bargaining Unit
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.
Multiple Vacancies
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
Contact Information
Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance, please visit the reset password page.
For specific information about this position, please contact the hiring manager at the following:
Chrysti Brevogel
Administrative Operations Manager
Phone:907-269-6800
Dor.cssd.directors.office@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
- The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits- Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
