Receptionist/Administrative Assistant

Christian Health Associates: Cornerstone Health Counseling Clinic is growing and in need of front desk staff. This position is a part time position of roughly 16-20 hours/week.

POSITION SUMMARY:

Job Description

Job Title: Front Desk Receptionist/Scheduler/Administrative Assistant

Department: Cornerstone Health Counseling Center (CHCC)/DBA of Christian Health Associates (CHA)

Reports To: Practice Manager

Salary/Wage: $18 - $21 per hour

POSITION SUMMARY:

Performs check-in, check-out/cashier, appointment scheduling and counseling records functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following but are not limited to:

· Greets clients and completes check-in process

· Answers clients’ general questions

· Answers telephone calls

· Schedules client appointments

· Obtains & processes referrals

· Responsible for initial client paperwork processing

· Build files for new clients in Electronic Health Record

· Ensures that proper client forms are complete, current and entered into the computer

· Runs charge tickets

· Initiate records requests

· Processes first step of medical record requests

· Tracks and documents “no-show” clients

· Monitors client waiting area and straightens up area if needed

· Collect co-pays/POA, etc.

· Balances cash daily

· Schedules follow-up appointments

· Provides back-up coverage and assists in daily office routine when needed in other areas

· Monitors and maintains front office equipment/orders office supplies

· Works well with clients, counselor(s) and other CHCC/CHA employees

· Successfully meets Unit Specific Skill Sets

· Complies with all Standards of Behavior set forth by CHCC/CHA

· Adheres to policies and procedures set forth in CHCC/CHA Employee Manual

· Adheres to the CHCC/CHA attendance policy

· Schedules Conference Room use

· Coordinates schedule for Play Therapy Room use with counselors

· Office supplies oversight

· Notify maintenance & IT of CHCC needs and repairs (security, phones, computer issues)

· Maintains bookstore inventory and reports needs to ordering personnel

· Processes payments for book sales

· Field insurance questions

· Address, triage, and report (as needed) counselor and client complaints

· Refer personnel matters to appropriate leadership (FDOM, Counseling Operations Supervisor, HR or Assoc. Dir)

· Follows HIPAA, OSHA, and Compliance Plan Regulations

· Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent

Prior front desk experience in a professional office preferred

COMMUNICATION SKILLS

Must be able to effectively communicate with counselors, insurance companies and other CHCC/CHA employees with a professional demeanor. Always demonstrate a positive attitude.

SKILLS

Incumbent must possess excellent computer skills and knowledge of office equipment. It is necessary to be a good problem solver and be detail oriented.

PHYSICAL REQUIREMENTS

Must be able to sit and/or stand for prolonged periods. Must have the dexterity to operate a computer keyboard and basic office equipment.

As an organization, all employees with client contact are expected to demonstrate competencies, specific to their job duties, for the following client population categories: Elderly, Children, Behavioral Health, Impaired (Hearing/Visual), Cultural, Age.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Expected hours: 16 – 20 per week

Schedule:

• Choose your own hours
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: In person